A Coded Analysis of Student Feedback and Implications for Bibliographic Instruction Programs U N I V E S I T Y L I B R A R I E S Tina Budzise-Weaver & Susan P. Goodwin QQML 2013, June 4-7 

Overview Specific themes that emerged: – Student Class – Repeat vs. First-Time Attendees – College Affiliation Personal and emotional themes Instruction: Areas for Improvement

TAMU Libraries

Texas A&M University Libraries Students 39,280 Undergraduates 9,114 Graduates Library Users 3.3 Million Physical Users 4 Million Web Users Holdings 4.5 Million Volumes 1.1 Million E-books 161,000 Electronic Serials 1400 Databases

Yearly Bibliographic Instruction Program Student Participants in Sessions 47,000 Instruction & Orientation Sessions 995

Sample Size 637 Confidence Level 99% Confidence Interval ±5% Participant Overview 28, 942 Feedback Forms 5 School terms Represented 2006 – 2011

Classification of Sample

Overview of Codes Code Categories Content Content 48 Coverage eResources 107 Resources 24 Services 39 Research Process 96 Course Materials 24 Instructor/Session Instructor 44 Session 110 Informative 137 Interactive 14 Classroom Technology 14 Reflective Statements Wish Knew Before 14 Prior Knowledge 42 Learned Something New 64 Confidence 18 Compliment General Compliment 86 General

Undergraduates

Graduates

Attended BI Before: Undergraduates

Attended BI Before: Graduates

Agriculture Content eResources Instructor/ Session Informative Session Reflective Statements Learned Something New Top Codes “I didn’t know about the databases” “I learned more than I expected and am motivated to use the library now that I know what it offers” “I feel more aware of my resources”

Architecture Content eResources Research Process Services Instructor/ Session Informative Session Top Codes “Learned about additional TAMU search functions” “Important information for the future”

Bush School Content Content Coverage eResources Research Process Instructor/ Session Informative Session Reflective Statements Learned Something New Top Codes “Presentation was engaging and informative” “It made me aware of the resources available to me”

Business Content Research Process Instructor/ Session Informative Session Top Codes “It taught me where to find articles” “Very thorough and specific to our project”

Education Content eResources Research Process Instructor/ Session Informative Top Codes “Learned about new databases and material” “This helped me understand how to use the resources offered”

Engineering Content Research Process Instructor/ Session Informative Session Top Codes “I learned how to search online” “Useful sites and sources”

General Studies Content Research Process Instructor/ Session Informative Reflective Statements Learned Something New Top Codes “Learned how to search easier” “She answered my questions” Compliment - General Compliment General

Geosciences Content Content Coverage Course materials eResources Reflective Statements Learned Something New Top Codes “Specific resources on class guide [were useful]” “I learned about stuff I didn't know”

Liberal Arts Content eResources Research Process Instructor/ Session Informative Top Codes “I found out how to detect scholarly sources” “It was a good start to what I needed”

Sciences Content eResources Research Process Instructor/ Session Informative Session Top Codes “Learned a lot about web of science” “More useful PowerPoint's and more helpful librarians”

Veterinarian Medicine Content Content Coverage eResources Services Instructor/ Session Informative Reflective Statements Prior knowledge Top Codes “It helped me learn more about how to utilize the library online” “I have heard this information before but hearing it again is helpful” “Information given was good”

General Findings UGs and Grads were similar when compared to four main code categories UGs who had not attended a BI session before provided more code occurrences than those that had previously attended – The reverse was true for graduates eResources, Session and Informative were the top sub-codes across the disciplines

Personal and Emotional Themes Confidence: 18 code occurrences How Confident? Focus Groups 1 st year 9 2 nd year 0 3 rd year 6 4 th year 3 Grad 0

In process of converting paper form to electronic format Looking at speeding up the assessment process Hiring an new Learning & Outreach Coordinator with focus on Assessment Plans to conduct focus groups Instruction: Areas for Improvement

Thank You Tina Budzise-Weaver Humanities & Social Sciences Librarian Texas A&M University Libraries Susan P. Goodwin Associate Dean for User Services Texas A&M University Libraries