NUR HANINI BINTI MD NOOR 226604 Communication NUR HANINI BINTI MD NOOR 226604

Communication is an action of exchanging information. What Is Communication? Communication is an action of exchanging information. Two-way process of reaching mutual understanding, in which participants not only exchange the information, news, ideas and feelings but also create and share meaning

In a simple word… Two or more person involved Sender & receiver Company profit Achieve mutual goals Exchanging information

Type of communication Verbal Communication -the use of sounds and words -telephone, face-to-face Non-verbal Communication -communication without words -body language, gesture Written Communication -letter, e-mail, books

How To Build An Effective Communication? Consider the Situation Before Taking Any Action Gather and Confirm Information Before Making a Decision Focus on Problems, Not Personalities Manage Individuals, Not Groups Meet Subordinates Face-to-Face Assign Tasks Directly and Clearly

The Advantages Of An Effective Communication Improves worker productivity Increase employee job satisfaction Give positive effect on absenteeism Helps with diversity Team building

Barries To Effective Communication Stress and out-of-control emotion Lack of focus Inconsistent body language Negative body language

How to Prevent The Barries Stress and out-of-control emotion - avoid from communicate under stress emotion -take a deep breath Lack of focus -Keep your objective in mind. Think in terms of what your listener needs to know about what want them to do -Pay attention to your listener Inconsistent body language -Gestures will grab your listener’s attention. -Gestures add energy and inflection to your voice Negative body language - avoid from make unrespect gesture -e.g looking down when someone talking

Conclusion Communication is important in tourism and hospitality industry since this industry involved with guest service and the service involving communicate with the customers. The effective communication used, the higher expectation and perception towards tourism and hospitality industry. Thus, a company will easily achieve the goals.