Redesigning Retention Services Heather Fox and Deborah Richie October 15, 2015 Highlights of What is Being Done and What Works 2015 Conference of the National Council for Workforce Education

Your Deborah Richie, Ed.D. Consultant Heather Fox Project Coordinator

OCCRL’s Mission OCCRL researchers study policies, programs, and practices designed to enhance outcomes for diverse youth and adults who seek to transition to and through college to employment. Strengthening Pathways for All Students Through Research and

How do you define retention services? What types of services lead to the retention of students? Question

Integrated Retention Services in Developmental Education Colorado Online Energy Training consortium (COETC) Intrusive Advising - Relationship Focus Advising Soft Landing – Community College of Denver’s Accuplacer Prep Lab Concurrent developmental and program of study courses

Integrated Retention Services in Developmental Education Redesign Example MoHealthWINs Consortium Intrusive Advising – Career Pathway Coaches Career Blueprints Skill Building Overcoming Barriers Adult Learning Academy

Industry Foundations Courses with Retention The STEM Bridge Program at the National STEM Consortium Online courses: STEM Readiness & STEM Foundations Cohort Enrollment Embedded Student Retention Services Contextualization

MN TX IL KY OH Kentucky Minnesota Ohio Texas Illinois

@OCCRL OCCRL’s Third Party Evaluation Sustainability & Scaling Impact Performance & Outcomes Implementation

@OCCRL H2P’s Goal Education and Workforce Transformation To: Career Pathways identified and validated by the workforce community that lead to high demand Health Care Jobs From: Education Silos based upon Courses and Curriculum

H2P Strategies Galvanize National Movement Data Capacity Core Curriculum Stackable Credentials Retention Services Contextualized Developmental Education Credit for Prior Learning Incumbent Programs

@OCCRL The H2P consortia served 6,569 students across 9 colleges

@OCCRL Demographics *Age groupings are based on IPEDS categories

@OCCRL 4,888 H2P students enrolled in 100 grant-funded programs of study H2P Programs of Study Program CategoryDefinition Number of Grant Funded Programs Very Short Term Certificate 12 credits or less, including non- credit 22 Short Term Certificate One year or less, but more than 12 credits 20 Long Term Certificate Greater than 1 year and less than 2 years 24 DegreeAssociate Degree34

@OCCRL Health Occupations Core Curriculum 40 HOCC Courses 97.5% Passed 1+ HOCC Course 1235 of these students took 1 HOCC Course 20 New Courses

@OCCRL Enhanced Retention Services Data Utilized student services data and student record data Data drawn from 3 H2P colleges Analyzed relationship between services received and student outcomes Adapted retention services categories McDonnell & Soricone 2014, Promoting Persistence through Comprehensive Student Supports

@OCCRL Retention Services Category DefinitionExample Academic Advising Assist students to navigate and successfully engage in their academic pathways. Academic tutoring, advising program plan Assessments Provide an assessment of students’ academic and employment related skills. National Career Readiness Certificate Career Services Engage students in the selection of career pathways and setting career goals. Career counseling, career exploration Employment Services Support students’ transitions into employment and along their career pathway. Job counseling, resume writing, mock interviews Financial Services Assist students in navigating the financial aid system, building their financial skills, and otherwise financing their postsecondary studies. Financial aid counseling, FAFSA assistance Nonacademic Advising Fosters student students’ ability to navigate and access college resources and builds students’ sense of connection to the college. Discuss resources, orientation Social Services and Counseling Assist students in managing their personal lives in order to support persistence in and completion of their studies. Personal counseling, exit interviews

Academic Advising Assessment Financial Services Employment Services Career Services Nonacademic Advising Social Services & Counseling 2221 Students 9,505 Hours 14,473 Service Instances Overall Enhanced Retention Services At three H2P colleges 3.2 Hours per Student

@OCCRL Retention Services at Three H2P Colleges No. of Students Served No. of Services Records Total Time in Hours Average Time per Student in Hours All Services Combined Assessment Academic Advising Nonacademic Advising Career Services Employment Services Financial Services Social Services and Counseling

@OCCRL Question What category of services made the biggest impact on the likelihood students would earn a credential? Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

@OCCRL Impact of Retention Services on Likelihood of Earning Credential BSig. Assessment Academic Advising Nonacademic Advising Career Services ** Employment Services ** Financial Services Social Services and Counseling *p<.05, **p<.01

@OCCRL What category of services made the biggest impact on graduates’ employment? Question Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

@OCCRL Impact of Retention Services on the Likelihood of Post Graduation Employment BSig. Assessment Academic Advising Nonacademic Advising Career Services Employment Services Financial Services Social Services and Counseling *p<.05, **p<.01

@OCCRL What category of services made the biggest impact on graduates’ earnings in the labor market? Question Enhanced Retention Services Categories Academic Advising * Assessment * Career Services * Employment Services Financial Services * Nonacademic Services * Social Services & Counseling

@OCCRL Impact of Retention Services on Graduates Earnings When Controlling for Pre-H2P Earnings BSig. Assessment ** Academic Advising Nonacademic Advising Career Services Employment Services Financial Services ** Social Services and Counseling *p<.05, **p<.01

@OCCRL What evidence would your need in order to assess the impact of retention services for you college or consortium? Question

@OCCRL Additional Tools H2P’s Retention Advisor Checklist at Workforce Strategies initiative at the Aspen Institute’s Resource Guide for College/Career Navigators National STEM’s Retention-Revenue Calculator

@OCCRL Transformative Change Initiative

@OCCRL Resources for Scaling Innovative Strategy Briefs Guiding Principle Briefs Scaling Tool Kit Podcasts Events

OCCRL Acknowledgements We would like to thank the current and former OCCRL researchers and staff contributed to this evaluation during the four years this project was active, including: We also express our appreciation to the professional staff of the United States Department of Labor (DOL), the Urban Institute, Jobs for the Future (JFF), and other national, state and professional organizations who provided guidance and support to enable this third party evaluation to come to fruition. Cari Bishop, Debra Bragg, Katie Bridges, Marisa Castellano, Mark Combs, Jeff Flesher, Matthew Giani, Catherine Kirby, Viveka Kudaligma, Robin LaSota, Nick Melrose, Deborah Richie, Collin Ruud, Lauren Schneider, Donna Tonini, and Hongwei Yu.

Contact Information Heather Fox ©2015 Board of Trustees, University of Illinois Deborah Richie