What is Social Accountability? “Social Accountability is an approach initiated by the community for collective responsibility of all stakeholders in ensuring those in power accountable for proper delivery of services to the community.”

Objectives of Community Assessment Process Improve quality of services Generate information and create transparent rural organizations Create trust and coordination between service provider and user Collective problem solving Ability to conduct a self-assessment Ability to ensure wider participation Create positive thinking in service provider and user

Social Accountability is A community initiated process to ensure that those empowered by the community to supply services are responsible and answerable to society for the decisions and actions

Community Assessment Process Why should we use CAP in Gemidiriya Project? Because Gemidiriya is a community driven project and community groups are responsible for planning, resource allocation and decision-making Can use successfully to improve efficiency and quality in service delivery; to empower community and ensure good governance

Objectives of CAP Ability to improve service delivery through scoring exercise of quality and quantity of services Create transparency by sharing information with all stakeholders Include all groups Build trust, coordination and communication between all stakeholders Collective decision-making and planning

Characteristics of CAP Uses the community or service as the unit of analysis Focused on the monitoring and assessing at the local level Generates information through focus group interactions Enables maximum participation of all stakeholders in the Gemi Diriya Project Provides immediate feedback to service providers Emphasizes joint decision-making between all Solutions are arrived at through mutual dialogue Allows for increased social responsibility of all stakeholders of the Gemi Diriya project, as well as the inclusion of different groups, promoting empowerment and good governance.

CAP- Stages and Tools Preparatory groundwork and gathering the community Input tracking Performance assessment through community scoring Self-assessment Interface meeting Institutionalization

SUMMARY: STEPS IN CAP Community Gathering Input Tracking Community Generated Performance Assessment Interface Meeting and Action Planning Feedback and Dialogue Change Accountability TransparencyEmpowerment Efficiency Development Divide into focus groups Information on entitlements/ budgets Develop input indicators Collect evidence on input use Record data Divide into focus groups Develop performance indicators Finalize indicators (5-8 max.) Performance scoring by groups Verify High/Low Scores Record data Service Provider Self- Evaluation Assessment Institutionalization

Decide on which inputs will be assessed Get official information on the chosen inputs Get information on community rights Divide community into groups Fill in the input matrix format Examine the project outputs and undertake field tour Steps in Input Tracking Exercise

Input CriteriaPlanned TargetsActual InputsOther observations/ issues Goods i ii iii Labour i ii Finances Time Format for Input Tracking

Steps in conducting a Community Assessment Identifying and prioritizing the indicators for assessment scoring Providing reasons for the score Recommendations for improving service Divide Community into groups Explain the Methodology

noPerformance Indicator/Criteria ScoreReasonsRecommendations Community Assessment Report

Provider Self Assessment Objectives of this Session Ability to judge whether the service delivery is of required quality and quantity Identify changes that should be made A positive feedback from service users Ability to deliver better efficient and systematic services

Steps in Conducting Provider Self Assessment Identify performance criteria Decide on scoring method for each criteria Give reasons for the scores Identify recommendations for negative scores

CriteriaScoreReasonsRecommend ations Format for Service Provider Self-Assessment