Local Workforce Investment Area 3 Plan Presentation May 2013 Vaughn Smith, Director

LWIA 3 – Knox County

Career Center Structure & Practices Consortium – onsite partners include WFC, TDLWD, VR Best Practices ◦Cross-partner collaboration ◦Front-desk / phone management ◦Strong communication Improvements ◦Ongoing functional alignment discussion ◦Joint staff training

Impact of Sequestration + additional $$ from TDLWD Sequestration ◦No new training enrollments ◦Freeze on filling vacant positions ◦Limits on services for local community Additional Funds ◦New enrollments prior to 10/1

Career Center Relocation

GSA Commitment to raise standards of appearance Staffing changes impact RSA Lack of info re allocation of space costs Expenses for moving – limited resources Closures – none in our area, but... Effect from neighboring LWIAs may impact customer service in our area

RAPID RESPONSE Service Delivery Build on Existing Partnerships & Experience Ensure Critical Info & Service Access for Affected Workers Link to Career Center & Other Relevant Partners Close Coordination with Dislocated Worker Unit Key Principles Timeliness Convenience Customer Choice Consistent, Accurate Info Leveraged Resources Seamless Service Delivery Partnerships

Training Services in LWIA 3

Training by Industry Sectors Most Funded Employment Sectors ◦Health Care & Social Assistance ◦Professional, Scientific, & Technical Services ◦Construction ◦Transportation & Warehousing Sectors with Available Jobs ◦Health Care & Social Assistance ◦Professional, Scientific, & Technical Services ◦Arts, Entertainment, & Recreation ◦Transportation & Warehousing

Regional Partnerships & Collaborations Innovative Practices ◦Ongoing work with Chamber and ECD ◦UT Relationship RX ◦KARM Launch Point Program ◦Relationship with Schools – Job Search Skills ◦Walgreens REDI ◦Emerald Ave visits to Career Center on Saturdays ◦PlanET projects- Sector Skills Development

Improving Case Management New tracking system to aid case managers Prescribed methods to ensure routine contact Monthly reports

Tennessee Works Act Struggling with OJT development Lost OJT developer – didn’t refill position as part of austerity measures Monthly meetings with Business Staff – Mktg Rep & Vet Reps in Career Center

Disability Employment Initiative Employment Network - June 2012 ◦15 Ticket Assignments Extensive Partnerships ◦Knox Area Employment Coalition - DMD ◦Middle TN Center for Independent Living – Benefits Planning Services ◦VR – Letter of Understanding for Customized Employment Services ◦14 Integrated Resource Team meetings New Partnerships ◦Peninsula Behavioral Health ◦Chamber’s Diversity Champions ◦Behavioral Health Awareness Coalition Staff and Partner Training Served over 40 people with disabilities in the Career Center this past year 8 DEI participants have entered employment; 3 have entered training

Disability Employment Initiative Walgreen’s REDI Program Employer-Driven Training /Hiring Approach WFC & KAEC working with Chamber to explore model as option for other employers and industry groups

Questions?