1 Dessler, Cole and Sutherland Human Resources Management in Canada Canadian Ninth Edition Chapter Eighteen Managing Human Resources in an International Business © 2005 Pearson Education Canada Inc., Toronto, Ontario 18-1

18-2 The Internationalization of Business Three Broad Global HR Challenges Deployment of skills where needed Deployment of skills where needed Knowledge and innovation dissemination Knowledge and innovation dissemination Identifying and developing talent on a global basis Identifying and developing talent on a global basis © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-3 How Intercountry Differences Affect HRM Cultural factors Economic factors Labour cost factors Industrial relations factors © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-4 Improving International Assignments Through Selection -job knowledge and motivation -relational skills -flexibility/adaptability -extra-cultural openness -family situation -job knowledge and motivation -relational skills -flexibility/adaptability -extra-cultural openness -family situation Five Important Factors for International Assignee Success © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-5 Training and Maintaining International Employees -raise awareness of cultural differences and their impact -understand attitudes and their effects on behaviour -factual knowledge about target country -language skills, adjustment and adaptation -raise awareness of cultural differences and their impact -understand attitudes and their effects on behaviour -factual knowledge about target country -language skills, adjustment and adaptation Orientation and Training © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-6 Training and Maintaining International Employees Balance Sheet Approach -maintain same standard of living as at home Incentives -tied to performance of foreign subsidiary International EAPs -help with stress of relocation Balance Sheet Approach -maintain same standard of living as at home Incentives -tied to performance of foreign subsidiary International EAPs -help with stress of relocation International Compensation © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-7 Training and Maintaining International Employees -stipulate difficulty level of assignment -weight on-site managers’ appraisal higher than home-site manager -advice to home-country manager from former expatriate -modify performance criteria for overseas situation -use qualitative as well as quantitative criteria -stipulate difficulty level of assignment -weight on-site managers’ appraisal higher than home-site manager -advice to home-country manager from former expatriate -modify performance criteria for overseas situation -use qualitative as well as quantitative criteria Performance Appraisal © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-8 Training and Maintaining International Employees -industry/regionally oriented -locals less autonomous; employer associations negotiate -union recognition, union security less formal -some collective agreements outside the law -brevity of agreements -grievances and strikes less frequent -less government regulation, more direct intervention -more worker participation -industry/regionally oriented -locals less autonomous; employer associations negotiate -union recognition, union security less formal -some collective agreements outside the law -brevity of agreements -grievances and strikes less frequent -less government regulation, more direct intervention -more worker participation International Labour Relations © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-9 Training and Maintaining International Employees -kidnapping ‘way of life’ in many areas -arrive close to airport departure time -home and car security systems -vary departure and arrival times for work -keep up to date on crime -project confident body language -kidnapping ‘way of life’ in many areas -arrive close to airport departure time -home and car security systems -vary departure and arrival times for work -keep up to date on crime -project confident body language Safety and Fair Treatment © 2005 Pearson Education Canada Inc., Toronto, Ontario

18-10 Training and Maintaining International Employees -write repatriation agreements -assign a sponsor -provide career counseling -keep communication open -offer financial support -develop reorientation programs -build in return trips -write repatriation agreements -assign a sponsor -provide career counseling -keep communication open -offer financial support -develop reorientation programs -build in return trips Repatriation © 2005 Pearson Education Canada Inc., Toronto, Ontario