Gallaudet University 2015 There’s No Place Like Home: Assessing Climate Prepared by OAQ/Office of Institutional Research October 20,

2015 Student and Employee Satisfaction Survey Introduction to the Surveys Background of Student Satisfaction Survey 2105 Student Satisfaction Survey Results Background of Employee Satisfaction Survey 2015 Employee Satisfaction Survey Results Next Steps 2

Sample Survey 3

Planning Matrix for SSI & ESS 4

Student Satisfaction Survey 5

SSI Background Why a Student Climate Survey? Assessment of Institutional Effectiveness –Student’s perspective –Ability to compare to other student assessments National Survey of Student Engagement (NSSE); Alumni Surveys –Ability to compare to peer institutions GU IR has never led a student climate survey before this year Survey Instrument Used –Noel-Levitz Student Satisfaction Inventory (SSI) 98 Campus Climate Items 12 Scales 6

Student Satisfaction 7 SCALESTRENGTHSCHALLENGES Campus Climate None There is a commitment to academic excellence on this campus.* Students are made to feel welcome on this campus.* This institution shows concern for students as individuals.* Tuition paid is a worthwhile investment. * repeated in other scales

8 SCALESTRENGTHSCHALLENGES Instructional Effectiveness  Faculty are usually available after class and during office hours.  I am able to experience intellectual growth here.  The quality of instruction I receive in most of my classes is excellent.  The instruction in my major field is excellent.  The content of the courses within my major is valuable.  Nearly all faculty are knowledgeable in their field.  There is a commitment to academic excellence on this campus.*  There is a good variety of courses provided on this campus.  Faculty are fair and unbiased in their treatment of individual students.*

SCALESTRENGTHSCHALLENGES Academic Advising My academic advisor is knowledgeable about my program requirements. My academic advisor is concerned about my success as an individual.* My academic advisor is approachable. Major requirements are clear and reasonable. None Campus Support Services Computer labs are adequate and accessible None 9 * repeated in other scales

10 SCALESTRENGTHSCHALLENGES Campus Life None Living conditions in the residence halls are comfortable (adequate space, lighting, heat, air, etc.) Safety and Security None Security staff respond quickly in emergencies. Admission and Financial Aid None Adequate financial aid is available for most students. Financial aid counselors are helpful. Financial aid awards are announced to students in time to be helpful in college planning.

Student Satisfaction 11 SCALESTRENGTHSCHALLENGES Registration Effective- ness I am able to register for classes I need with few conflicts. None Gallaudet- Specific Items There is a sense of security and freedom to express diverse perspectives. The university provides sufficient resources that help me effectively use technology for my academic needs. None

GUCS Background Gallaudet University Climate Survey (GUCS) –Developed in 2007 –Analyzed, reported from 2007 – 2013 –Based on MSCHE concerns and consultant input –48 items: Likert scale research/gu_campus_climate_survey.htmlhttp:// research/gu_campus_climate_survey.html 12

ESS Background Noel-Levitz Employee Satisfaction Survey (ESS) –GU/IHE concerns have broadened since 2007 –More sophisticated survey (importance/satisfaction) –Standardized; Offers comparisons to peers –Same survey for all employees –72 items (7 items from GUCS): Likert & 4 open-ended Q’s –Four Areas: I.Campus Culture and Policies II.Work Environment III.Institutional Goal Priorities IV.Planning and Decision-Making 13

ESS Background Noel-Levitz Employee Satisfaction Survey (ESS) I.Campus Culture and Policies –Campus mission –Budgetary and human resources –Departmental communication –Pride in work –Training and employee recognition II.Work Environment –Information flow –Employee empowerment –Supervisor relationships –Professional development –Fulfillment and job satisfaction 14

SECTIONSTRENGTHSCHALLENGES Campus Culture and Policies Employee Satisfaction 15 SECTIONSTRENGTHSCHALLENGES Campus Culture and Policies This institution promotes excellent employee-student relationships. Faculty take pride in their work. Staff take pride in their work. Administrator take pride in their work. The goals and objectives of this institution are consistent with its mission and values. SECTIONSTRENGTHSCHALLENGES Campus Culture and Policies The leadership of this institution has a clear sense of purpose. † The reputation of this institution continues to improve. There is a spirit of teamwork and cooperation at this institution. † This institution makes sufficient budgetary resources available to achieve important objectives. † This institution plans carefully. † † results similar to past surveys

SECTIONSTRENGTHSCHALLENGES Work Environ- ment SECTIONSTRENGTHSCHALLENGES Work Environ- ment The employee benefits available to me are valuable. † My supervisor pays attention to what I have to say. † The work I do is valuable to the institution. The type of work I do on most days is personally rewarding. I am proud to work at this institution. I am treated with respect for cultural/personal differences in my unit/department at Gallaudet University. 16 SECTIONSTRENGTHSCHALLENGES Work Environ- ment I am paid fairly for the work I do. My department has the staff needed to do its job well. My department has the budget needed to do its job well. † Transparent and informed communication is practiced consistently throughout the university community. † There is regular demonstration of expected ethical behavior and attitudes by influential University leaders. † Information flows upward and is recognized at higher levels of the administration. † † results similar to past surveys

Office of Institutional Research (OIR) Report on ESS and SSI data by employee and student groups respectively (supplemental report) Focus Groups - ESS: faculty, staff, admin; SSI & NSSE: students (supplemental report) Begin preparations for improved 2016 administration of Satisfaction Surveys –Education on the surveys and their value –Publicity for spring administration 17 Next Steps

Campus Community Surveys are valuable if each unit and individuals –Discuss the Strengths and Challenges Ask yourselves: What does this mean for me/us? What are we doing well? What’s my role in improving Satisfaction? –Make changes in how we do things based on the challenges (e.g. Performance reviews for admins) 18 Next Steps (con’t)

Employee and Student Satisfaction Reports Available in December at the OIR website: Surveys and Reports research/gu-campus-climate-survey.htmlhttp:// research/gu-campus-climate-survey.html 19

Questions and Discussion 20