Managing Change Team Blue Steve, Melanie, Carly, Derek, & Shagane In a time of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists. - Eric Hoffer

Forces of Change External Forces Demographic Characteristics Technological Advancements Customer and Market Changes Social and Political Pressures Internal Forces Change alone is unchanging. - Heraclitus

Lewin’s Change Model Unfreezing Changing Refreezing We cannot become what we want to be by remaining what we are. -Max DePree

Systems model of Change Input-> Target elements-> Output

Kotter’s eight steps for leading organizational change (a) establish a sense of urgency (b) create the guiding coalition (c) develop a vision and strategy (d) communicate the change vision (e) empower broad-based action (f) generate short-term wins (g) consolidate gains and produce more change (h) anchor new approaches in the culture

... System Models of Change Kotter’s eights steps

Understanding and Managing Change Why change is difficult We are creatures of habit Consequences of failed change Why employees resist change Definition Factors regarding resistance to change Change means movement. Movement means friction. - Saul Alinsky

Understanding and Managing Change Alternative Strategies for Overcoming Resistance to Change Five conclusions to consider before implementing change Six approaches to overcoming resistance We must become the change we want to see. - Mahatma Gandhi

Organizational learning "A reflective process, played out by members at all levels of the organization, that involves the collection of information from both the external and internal environments. The information is filtered through a collective sensemaking process, which results in shared interpretations that can be used to instigate actions resulting in enduring changes to the organization's behavior and theories in use."

Learning organization An organization that proactively creates, acquires, and transfers knowledge throughout the organization. Life is like a dogsled team. If you ain't the lead dog, the scenery never changes. -Lewis Grizzard

Unlearning Unlearning organizational practices and paradigms that made them successful are important for an organization to remain competitive. This "unlearning" skill is required for companies to become a learning organization. They always say that time changes things, but you actually have to change them yourself. - Andy Warhol

GM Company & Product Evolution

Group Activity Lewin’s Change Model Unfreezing Changing Refreezing Kotter’s Eight Steps Establish a sense of urgency Create the guiding coalition Develop a vision and strategy Communicate the change vision Empower broad-based action Generate short-term wins Consolidate gains and produce more change Anchor new approaches in the culture