WCOMO -Tacoma December 2014 Washington Connection

Applications, Reviews and Changes Classic Medical = Age 65+, Blind or Disabled SSI Recipients Medicare Saving Program Long Term Care (nursing home applicants) Home & Community based waivers

Healthcare Coverage at the CSO  HBE paper applications (HCA P) pick up or drop off  Phones to direct call the HBE Call Center  Computer kiosks to access Wahealthplanfinder.org  Referrals to local HBE In-Person Assisters  Some offices have co-located HBE In-Person Assisters

Health Plan Finder to WA Conn Assisting customer through HPF and continue to WaCon. IPA with an “-” in their username prevents data to transfer from HPF to WaCon. (This will be fix mid January 2015) Start DSHS application process – just need 5 information: HoH full legal name, DOB, SSN#, address and services applying HPF WaCon

What’s NEXT? Customer can contact Customer Contact Center OR Come to any Community Services Office between 8am - 2pm for same day interview Supplemental information/verification may be requested – pending letter in the mail on what needs to be verified before benefits can be approved

D o you KNOW…?  DSHS clients are able to access their OWN account, check current benefits, see documents received and status  Complete, save and submit Application for Benefits, Eligibility Review and Mid-Certification  Hyper-link to HealthPlan Finder on every screen  Ability to print “Benefit History” Washington Connection through their C lient B enefit A ccount

QUESTIONS? Stephanie Hill – Program Manager Leslie Stickel – Region 1 Consultant Kathy Tan – Region 2 Consultant Jarret McGill – Region 3 Consultant