Innovation Software Corporation's Cultural Awareness Training Program Presentation by:

Who Are We? We create interactive training solutions that work for you. With 15 years of experience, our training solutions are always: Highly interactive Measurable Cost-effective Professionally designed We are committed to doing whatever it takes to guarantee your satisfaction with the final cross-cultural training program.

Training Goals Provide access to training 24/7 via asynchronous learning environment. Permit novice learners to easily navigate training delivery environment. Enable users to utilize time effectively. Allow ISC to monitor employee status in training. Support training re-usability as necessary.

Monthly Status Report Summarizes progress in schedule Occurs monthly Focuses on mitigating final delivery issues Reported via scheduled Net Meeting o Project manager hosts meeting o Soft copy provided two days prior to meeting

Revised Timeline Plans for extensive analyses of Accounts o Original: 22 days o Revisions: 30 days, as stated in your SOW Addresses all proposed analyses o Drafts included in timeline; follows SOW specifications

Revised Timeline (continued)

Quality Management We have a high success rate due to our adherence to quality control and management. Our quality management plan will include the following sections: Completeness and Correction Criteria Quality Assurance Quality Control

Stakeholders 1. Employee Learners of the Innovation Software Corporation will be provided with the following: Internal marketing initiatives to ensure learners are aware of and prepared to engage training solution Effective tutorials that will be provided to learners in advance of learning solution and remain available for refresher purposes throughout the launch of the program Reporting functionality within the program so learners are provided real-time feedback on course performance (can we change to "Real time feedback"- ?Learners is in the initial sentence) Evaluative feedback on course performance

Stakeholders 2. Management Team of Innovation Solutions will be provided with the following: Project proposal and time lines Establishment of primary and secondary contacts for routine project updates Finalize primary and secondary methods of communication to include: , Phone, Reporting etc. Establishing approval of internal marketing plan to ensure all learners are prepared to engage learning solution Reporting functionality within solution for self-service reporting once program has launched Providing support for launched solution

Stakeholders 3. Management Team of Abhaya Computers will be provided with the following: Project proposal and time lines as needed Pre-review of training materials to ensure accuracy with business norms and reinforcement Establishment of requested follow-up in accordance with requests by Innovation Solution 4. Project Team of Agency Solutions will ensure the following: Project proposal and time lines Establishment of Project Manager and Secondary Manager Development of both marketing plan and training solution

Stakeholders Sample Marketing To: Learners at ISC From: Agency Solutions Subject: Upcoming E-Learning Program Attachments: Tutorial.wmv Welcome to the solution to your learning needs. Please review the video file for a sneak peek at new and exciting tools that will be available to you when and where you need them. We look forward to your feedback and helping ISC employees to increase their effectiveness in the workplace.

Needs Assessment The following assessments will be conducted: Learner Analysis Job/Work Analysis Context Analysis o Performance - Observation of facility and trainee environment o Learning - Observation of training site Content Analysis * Cost - Benefit Analysis * * To address ISC's concern of the lengthy analyses these will be conducted as needed

Learner Analysis & Job Analysis An electronic survey will be sent out to gather information. Employees will be able to complete this survey at their leisure before a chosen deadline. This will minimize disruption of work processes. Example of possible survey

Training Objectives Learners will be able to identify and utilize the necessary business processes at a success rate of 95% or higher as measured via online tests at the end of modules according to specified testing schedule. Learners will be able to apply knowledge of-appropriate host nations’ languages, customs, values, and behaviors as measured through questions posed during and after online scenarios at success rate of 95% or higher according to specified testing schedule. * Training Objectives will be finalized in cooperation with ISC's Project Management team based on final results of needs and learner analysis.

Proposed Design - Login Page

Proposed Design - Home Page

Proposed Design - Modules

Proposed Design - Administration Page

Risk Mitigation RiskMitigation Learners might not understand the information contained in the training program. Pre-assessment and learner reinforcement throughout course modules Post assessment and evaluation to ensure learner retention Learners may not feel comfortable or confident with their knowledge of Indian business practices. Downloadable digital copy of job/task aid and any diagrams, charts, or tables for portable electronic devices. Technical difficulties when ISC implements the system. ISC may call our Tech Rangers division for technical support 24/7 The possibility of unforeseen problems during the design and development phase of the training program. Extra time in project management plan for unforeseen issues or delays Project manager will use project management plan to keep team on target

Conclusion Agency Solutions will deliver a cost-effective, business oriented, cultural awareness training solution that fully meets the needs of your organization. The proposed training includes, but is not limited to: Built-in administrative capabilities. Appropriate and effective instruction combined with the understanding and needs of a business environment. Fast and user friendly, interactive web application.