ud Strategic Plan 2009/10 – 2011/12 Presentation to the NCOP:Select Committee on Social Services

2 Outline of the presentation  Introduction  Strategic overview Mandate; Vision; Mission; Strategic objective; and Values.  Challenges  Planned outputs over the MTEF  Budget Allocation  Concluding remarks

3 Introduction  SASSA is entering its fourth year of existence;  Good progress has been made on the consolidation of the establishment and operationalisation of the Agency;  Move towards comprehensive social security in line with SASSA Act;  Still faced with challenges in improving efficiency and effectiveness of grant administration and payment system

4 Agency Guiding Principles  Vision A comprehensive social security service that assists people to be self-sufficient and supporting those in need.  Mission To manage quality social security services, effectively and efficiently to eligible and potential beneficiaries.

5 Strategic Objective “To build a high performance institution which manifests itself by compliance to good governance principles and striving towards operational excellence through continued service delivery improvements to the beneficiaries”.

6 Values The values to which SASSA subscribes to are:  Social cohesion;  Transparency;  Equity;  Integrity;  Confidentiality; and  Customer Care Centered approach.

7 Achievements Increased access to social grants through establishment of: –Additional Pay points (number increased to 9,328) –221 local offices and 923 Service points –Acquisition of 40 mobile units –Integrated Community and Rural Outreach Programme (ICROP) –Beneficiary information in all languages (pamphlets) –Increased awareness of illegibility to social grants

8 Achievements cont… Standardized disability assessment Reduced turn-around time – from 3 months to at least 3 days (1 day in other regions) Reduction in litigation costs from R75 million to R21 million Backlog on temporary disability grants eradicated

9 Broad challenges  Inadequate funding  Variances in service standards across the Regions  Limitation in reaching all eligible beneficiaries  Inadequate infrastructure  Lack of interfaces with other sources of data  People:  Culture( attitude of staff, work ethic etc)  Appropriate skills, and competencies

10 SASSA’s Reform Agenda The Reform Agenda is underpinned by three key priorities, namely: Customer Care Centred Benefits Administration and Management system; Improved organizational capacity; and Comprehensive and integrated social security administration and management services.

11 Outputs for MTEF Priority 1: Customer care- centred benefits administration and management:  Outputs Policy and legislative changes on CSG and age equalisation; Beneficiary Maintenance framework; Comprehensive Payment Management System; Disability Management Model; Customer Relations Management Strategy; ICROP Strategy; Service Delivery Model; Automation of Core business System; and SASSA Systems (MIS & SOCPEN & ERP) interfaces; and MIS Registry Modules rolled-out.

12 Priority 2 Priority 2: Improved organizational capacity  Outputs Legal services model; Corporate Compliance and Integrity Model; Integrated Talent Management Strategy; Knowledge Management Strategy; Integrated Financial Management System; Integrated Risk Management Framework; and Buildings Infrastructure Strategy.

13 Priority 2 (cont) Priority 2: Improved organizational capacity (cont)  Outputs Transport Management Strategy; Records Management (Paper-based) System; Integrated Communication and Marketing Strategy; Change Management Strategy; Integrated Monitoring and Evaluation Framework; Framework on Strategic Planning, Operational Planning and Reporting; Integrated Research and Development Strategy; and Micro Simulations and Macro economic Model.

14 Priority 3 Priority 3: Integrated and comprehensive social security administration and Management.  Outputs: Case Management System (Linking social security services with other social services) Institutional Model on Social Security.

15 Budget Allocation

16 Concluding remarks  This strategic plan: Seeks to confirm the President’s State of the Nation Address when he said “ Social Grants remain the most effective form of poverty alleviation”; However, limited resources do pose a huge risk for effective and efficient service delivery;  SASSA is committed to work with this Committee to create a better life for the people of South Africa.

17 End of Presentation