1. SASSA Strategic Plan and Annual Performance Plan (2015/16 – 2018/19) Presentation to Portfolio Committee on Social Development 17 April 2015

2. Presentation Outline Overview Programme Performance Targets Key Projects Financial Plan Risks and Challenges Recommendations

3. Purpose The purpose of the presentation is to: –present SASSA Strategic Plan and Annual Performance Plan for 2015/16 to the Portfolio Committee 3

4. Overview

5. Introduction SASSA is a Schedule 3A Public Entity that was established in April 2006. The objective of SASSA is to –act, as the sole agent that will ensure the efficient and effective management, administration and payment of social assistance; and –eventually serve as institution to manage broader social security benefits The social assistance programme and the operation of SASSA is fully funded by government. 5

6. VISION “A leader in the delivery of social security services” MISSION To administer quality customer-centric social security services to eligible and potential beneficiaries. SASSA’s Slogan Paying the right social grant, to the right person, at the right time and place. NJALO!

7. Alignment of SASSA to NDP SOCIAL PROTECTION SUB- OUTCOMES SO1: Reforming the social welfare sector and services. SO2: Improve the provision of Early Childhood Development. SO3: Strengthening community development interventions. SO4: Deepening social assistance and extending the scope for social security. SO5: SO5: Establish social protection systems to strengthen coordination, integration, planning, monitoring and evaluation of services Outcome 13: “An inclusive and responsive social protection system SO4: Deepening social assistance and extending the scope for social security. A1: Increase access: Reducing vulnerability and address barriers to access to social assistance I.Increase Old Age Grant coverage II.Increase CSG coverage A2: Improve Grant increase access: Reducing vulnerability and address barriers to access to social assistance I.Automation of social grant administration information system II.Successful registration onto the biometric system III.A new social grant payment system

8. STRATEGIC OUTCOME ORIENTED GOAL OF SASSA NDP SUB- OUTCOME RELEVANT TO SASSA SO4: Deepening social assistance and extending the scope for social security. STRATEGIC OUTCOME ORIENTED GOAL Expand access to social assistance and creating a platform for future payment of social security benefits. GOAL STATEMENT To render social assistance to eligible beneficiaries

9. Key priorities for 2015/16 - 2018/19 The primary focus of SASSA will be on: –Reducing income poverty by providing social assistance to eligible individuals –Improving service delivery –Improving organisational efficiency –Automation of business systems –Institutionalising social grants payment system within SASSA 9

10. PP: Social Grants beneficiaries Number of social grants beneficiaries against the total population (12/2014 ProvinceCensus 2011Social Grants as at December 2014 Grants as a % of the total population Eastern Cape6,562,053 2,684,342 40.90 Free State2,745,590 949,208 34.50 Gauteng12,272,263 2,283,324 18.60 KwaZulu-Natal10,267,300 3,855,957 37.50 Limpopo5,404,868 2,285,365 42.20 Mpumalanga4,039,939 1,372,678 32.39 North West3,509,953 1,155,074 31.44 Northern Cape1,145,861 439,540 38.35 Western Cape5,822,734 1,417,708 22.59 Total51,770,561 16,443,196 31.7%

11. PeriodReceivedClosedFinalisedOutstandin g Monetary value Recoveries made 1 Apr ‘12 - Mar ‘13 7,7341,9225,14666687,490,4441,207,833 1 Apr ‘13 - Mar ‘14 3,5711,5253,09975738,632,288660,174 1 Apr ‘14 - Feb ‘15 1,2141,60552471518,981,356455,054 Totals12,5195,0528,7692,138145,104,0882,323,061 PP: STATUS OF FRAUD AND CORRUPTION

12. Key Priorities for the MTEF

13. Implementation of the Social Assistance Programme ObjectiveTo provide social assistance to qualifying/eligible beneficiaries Planned Activities Ease access to social grants by new entrants– the target is to reach at least 1.3m new applicants in 2015/16. Increase the number of grants in payment from 16 052 000 to 17 007 169 by end of 2015/16 Increase the number of children aged between 0 – 1 in receipt of CSG by 10% (50 000 benefits). The objective is to remove exclusion errors that led to exclusion of over 2 million children 400 000 SRD benefits will be processed and provided to families under distress

14. Implementation of the Social Assistance Programme ObjectiveManage backlog reviews of Foster Care Grants Planned Activities Conduct reviews for the foster care grants in collaboration with DSD –125 214 FCG reviews focusing on backlog –170 869 current FCG reviews processed

15. Improved internal efficiency – payment data ObjectiveReduction in inclusion errors – eliminating beneficiaries who entered the system wrongly Planned Activities Conduct beneficiary biometric data clean-up focusing on –Elimination of duplicate fingerprints for both adults and children (81 981 finger prints sets will be targeted) –Investigation of finger prints exceptions identified through DHA (Target is 723 415) –Insourcing the biometric enrolment system for beneficiaries ( a new system will be developed and implemented at identified sites) –Intensify fraud prevention and investigation measures

16. Improved internal efficiency – payment data ObjectiveImproved management of Regulation 26A Planned Activities Obtain mandates from beneficiaries to ensure that only regulated 10% funeral deductions are effected –Guidelines for management of deductions will be developed –585 981 beneficiaries with existing funeral policies will be visited to confirm and obtain mandates –All new requests by beneficiaries will be addressed in line with the revised guidelines –Management of complaints

17. Improved service delivery ObjectiveTaking services and information to communities in order to improve public participation Planned Activities Intensify community outreach programmes through: –420 integrated community registration programmes - Increase access to SASSA services mobile registration services –36 Mikondzo service delivery interventions –Conduct door to door campaigns –Conduct 200 public and beneficiary education awareness programmes

18. Improved service delivery ObjectiveImprove the conditions of SASSA offices Acquisition and maintenance of suitable infrastructure in areas that are strategically located to serve the beneficiaries better Planned Activities Conduct audit of all improved local offices to confirm improvements and establish whether there are outstanding offices that require further improvements Elimination of open space pay-points - 300 out of 4000 identified open pay points will be converted into fixed structures. This will be done through building structures and in some cases migrating the pay-points to alternative community structures and/or payment channels.

19. Improved organizational efficiency ObjectiveImproved human resource management Planned Activities Revise the SASSA human resource plan to align the plan and structure to new organizational needs Ensure that 95% of all funded posts are filled Establish in-house vetting unit in order to fast track the vetting of all SASSA staff Strengthen communication and engagements with staff particularly in local offices and service points and ensure leadership visibility in local offices and service points

20. Automation ObjectiveAutomated systems and processes Planned Activities Implementation of biometric access to system for staff targeting 5 000 users Migration from Novell system to Microsoft – 3 500 users will be migrated Automated registries – scanning solution will be implemented Enterprise business intelligence – dataware-house will be developed Develop social grants business solutions – –application management system for SRD –Application management system for disability grants –Electronic queue management system

21. Key Projects 2015 The projects prioritised in 2015 include: –Payment Tender –Automation Biometric Access for staff (ICT and Building) Scanning of documents - registries –Insourcing of on-going enrolments –Elimination of open space pay-points –Management of Regulation 26 A – collection of mandates –Plans towards a New Social Grant Payment System 21

22. 22 SASSA Financial Plan 2013/14 - 2015/16

23. Overview of the 2015 MTEF budget appropriation 23

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29. Reduction to the Agency’s budget appropriation means: Tight budget ceiling & baseline “Doing more with less” – Economic problem Prioritisation and reprioritisation Prudence and a special emphasis on ‘must haves” and avoidance of frills APP and budget must be synergetic Disciplined adherence to planned projects to avoid deviation Efficiency, economy, effectiveness

30. Key Strategic Challenges 30

31. Risks and Challenges Payment Tender - delays due to ongoing court challenges Decreasing financial resources Fraud, theft and corruption Disasters – pressure on the SRD Unintended consequences of the payment process - deductions 31

32. Recommendations It is recommended that Portfolio Committee note and support SASSA’s plans and budget for 2015/16

33. Thank you 33