Test Management Summit 2008 Keys to successfully hiring and retaining your testing team Jane Muller

Introduction Jane Muller  20 + years HR & Recruitment experience  9 years experience within QA & Testing  Recruited over 300 QA & Testing Professionals to date  Implemented a talent management system for QA & Testing Professionals  NLP Master Practitioner and Certified Coach

Getting the most value from your time this afternoon Introduce yourself Ask each other the following questions: “Why are you here today?” “What do you want to get out of this session?” Spend 5 minutes discussing

What I aim to cover Marketplace Intel – Movers, Shakers, Drivers & Motivations Attracting the best candidates – what’s your Utopia? Top 10 Recruitment Tips to ensure that you get a 1:3 success ratio Retaining your valuable team in a competitive marketplace – headhunting is not just for executives!

The cost of recruitment UK companies are wasting more than £15b a year on recruitment mistakes This figure is the equivalent of 1.7% of UK GDP The average recruitment cost of filling a vacancy per employee is £4,200 This rises to £8,500 when the associated labour turnover costs are also taken into account

Marketplace Intelligence  Movers, Shakers, Drivers and Motivations Who are the Movers and Shakers in this area? What Drives this market place?  Available Skills –vs- Required Skills  How many candidates are looking now?  How many opportunities are advertised? What are the motivations behind these drivers?

Marketplace Intelligence Networking plays an important role Gerrard Consulting Tester Forums

Attracting the best candidates What’s your recruitment Utopia? What would it be like? What would you and your candidates experience?

Attracting the best candidates Take one step nearer to your recruitment utopia….  What would you change?  What would be the ‘costs’ of these changes?  What are the benefits of utopia?  What are the costs? Do the benefits out-way the costs?  What’s your first step towards it?  Who else can help you move nearer to your utopia?

Making an Impact This is a competitive candidate driven marketplace… What is unique about your company and the opportunity? What is you and your team famous for? What reputation do you enjoy What do you and your team stand for? What’s important? Take 5 minutes to discuss with your neighbour..

What do most candidates look for in a new role

Top 10 Tips

Needs and Motivation Mallow's concept of self-actualisation relates directly to the present day challenges and opportunities for employers and organisations - to provide real meaning, purpose and true personal development for their employees Sustainable success is built on a serious and compassionate commitment to helping people identify, pursue and reach their own personal unique potential. Virtually all personal growth, whether in a hobby, a special talent or interest, or a new experience, produces new skills, attributes, behaviours and wisdom that is directly transferable to any sort of job role

Retaining your Team – the individual choice To understand retention – you start with yourself Why do you work for your employer? What’s important to you – what are your priorities? How often do these change and under what circumstances? How often do you check that your employment is delivering what’s important? How do you decide when the move on?

The last slide! Did we achieve our outcomes? Any questions?