1 12 February 2014 Martin Turner – Head Of Sales Paul Upton – Business Development Manager Heidi Rowan – Business Development Manager GTMC

Agenda East Coast overview Franchise update Plans & developments GTMC business rail travel survey East Coast objectives of GTMC partnership

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What/Who Is East Coast? East Coast runs 155 services each weekday. Around 90 Sat/Sun Route 920 miles, from the North of Scotland to London with the longest journey between Inverness and London, a distance of miles 2,935 people across the route Fleet of 42 trains; 30 electric trains (Mallards) and 12 diesel trains known as HSTs (High Speed Trains) Principal operating route : Edinburgh/King’s Cross Largest route in journey and revenue terms : Leeds/King’s Cross 60% of journeys start or end at London King’s Cross 19.5 million passenger journeys in 2013

What/Who Is East Coast? Currently operated by DOR- Directly Operated Railways - which is part DfT – Dept for Transport - but will be returned to the private sector in February 2015 £640 million has been paid back to the taxpayer We have won 32 Rail Industry Awards since 2009 Latest National Passenger Survey score from Autumn now up to 91% 400,00+ Rewards members

Franchise update East Coast is the only UK rail franchise in public ownership Taken into DfT ownership November 2009 – initially for an 18 month period Period extended due to change of government and their analysis of UK rail, and latterly due to the review of the franchising process Now announced that the franchise will go into private ownership February 2015 Preferred bidders –First Group –Keolis/Eurostar –Stagecoach/Virgin Important decisions have been made with DfT beyond the franchise end – particularly on rolling stock Completed a five year plan to drive future strategy regardless of future ownership

Main plans Focus on punctuality and reliability –Improved maintenance of the diesel fleet – which is 27 years young, but the most reliable diesel fleet in the UK –New Duplex pantographs on the electric fleet £4.2M investment in air conditioning Improve exterior train cleaning using Chelaguard treatment – saves 175,000 litres of water per week £2.2M investment in Wi-Fi – started February 2014 Improve information to customers during times of disruption

Slide 8 Wakefield station £8M project First newly built station on the East Coast Main Line for decades Complete re-build moving the station building next to the multi-storey car park New shops, footbridge and lifts linking the two platforms New travel centre, First Class lounge and Standard Class waiting area Opened 22 nd December

Slide 9 Wakefield station

Slide 10 Newcastle station Interior and exterior development of the 150 year old station Glazing and pedestrianisation of the station portico Double retail space due to the creation of a mezzanine level New travel centre, better toilets, improved signage Wider footways at the front of the station to allow for pavement cafes and improved pedestrian access Increased pedestrian crossings and a two way cycle track

Slide 11 Newcastle station

Intercity Express Programme

Slide 13 Background Initial purpose was to replace the diesel fleets for EC and FGW 117 carriages initially ordered to replace the EC diesel fleet On July 18 th the DfT announced that it will order an additional 270 carriages to replace the existing electric fleet on East Coast FGW will take delivery of the first trains July 2017 EC takes delivery of its first IEP train in August 2018, then receives 64 further sets until December 2019 Shorter trains (5 carriages) can be coupled together to match capacity with demand at peak times, also this gives greater operational flexibility during disruption Bi mode operation will maximise efficiency, using the overhead electrics rather than using diesel fuel for the journey length

Slide 14 GTMC business traveller rail survey Free & reliable internet : 94% –East Coast is free in First Class – reliability questionable. £2.2M investment has begun which will be completed in the summer. Will offer higher speeds with 4G network New type of season ticket offering a discount for a set number of flexible journeys : 79% –East Coast Carnet (was available well before Grand Central’s ) More power points : 92% –Throughout EC services apart from the quiet coach on diesel HSTs Better catering facilities : 89% –Improved First Class offer –Introducing new Foodbar Business lounges : 68% –King’s Cross, Doncaster, Wakefield, Leeds, Newcastle, Edinburgh Meeting rooms and bike storage : 59%/55% –Meeting rooms a challenge, new trains for more bike storage

East Coast Priorities Grow West Yorkshire market Grow First Class Grow Rewards for Business

West Yorkshire Wakefield station West Yorkshire Executive –£20 upgrade from Standard Anytime to First Class Car to rail

First Class See business travel as an investment See First Class as adding value to that investment Value of benefits in First Class Value of productive working time adds to that investment

Rewards loyalty scheme East Coast Rewards loyalty scheme available to all TMCs Before Rewards points can be earned for East Coast eligible journeys, travellers must first register on the East coast website Points made in one booking will only be allocated to one account, and that will be to the account corresponding to the address captured in the loyalty field Points are allocated at half a Point for every Standard Class £ spent and one Point for every First Class £ Only eligible journeys are valid for points : –Details at eastcoast.co.uk/businessrewards Points can take up to 30 days from date of travel to reach the Rewards account

Benefits

Rewards loyalty scheme Business Rewards membership 2,680 : 0.7% of total East Coast Rewards loyalty membership Acknowledged points differential compared to eastcoast.co.uk Data sent is limited which restricts activity that we can do for TMCs No business comms from East Coast Identification of TMC in data would open up opportunities

Open discussion