Community Services Institute Workplace Bullying Frank C. Sacco, Ph.D. Community Services Institute www.communityserv.com

“Power Does Not Corrupt People, People Corrupt Power” Andre Gide

Why Care About “Kid’s Stuff” Bullying is shaming which leads to violence Shows Poor Management and Decreased Task Performance Increases Staff Turnover Creates Litigation & Labor Disputes Misuse of Power and Corruption Impact Everybody Workplaces Have a Climate Just Like Schools

Bully Role: Victimizer Sadomasochistic Enjoyment of the Pain of Others Lacks Empathy Enjoys Dominant Status in Social Context Uses Humiliation to Improve Social Status

VICTIM ROLE Submissive Masochistic Driven to Please Rescue Driven

BYSTANDER ROLE The Audience for Public Humiliation Can Identify with Both Victim and Victimizer Humiliation is the Critical Ingredient Can Be an Individual or Group

SHAME Shame is a social phenomenon in fact or fantasy Involves Repeat Victimization in Public Psychic Impacts Grows with Repetition Impairs Social Relationships Forces Extreme Retaliatory Fantasy and Action against Self and Other

What Crosses the Line Personal Attack or Privacy Invasion Public Shame Persistent & Unwanted Targeting Unfair Use of Power

Elements of Workplace Bullying Unwanted Touch, Talk, and Visual Image Refusal to Stop Public Criticism Personal Attacks in Job Assessment Exclusion and Targeting Cyberbullying Misuse of Organizational Power

Typical Bullying Behavior at Work Hurtful Rumors and Status Envy Exclusion Management Public Yelling Prejudice of any Type Persist in Unwanted Contact Unreasonable Management Demands Backbiting a Leader Sabotaging Co-Workers Ideas Cyberbullying

What To Do Do Not Be A Bystander