e-Government Services Some Perspectives Randeep Sudan Global ICT Department

Public Value of IT Frameworks Constituent service level –Financial benefits –New services –Greater focus on constituent needs Operational efficiency –Higher productivity –Faster administrative processes –New revenue streams –Lower inventory costs Societal returns –Positive impact on society –Increase in consensus –Economic impacts Source: Adapted from Gartner’s Public Value of IT approach

Value Measuring Methodology (USA) Source: Gartner, 2007

Federal EA Performance Reference Model (USA) Source: Gartner, 2007

WiBe (Germany) Economic Efficiency Assessment Source: Gartner, 2007

MAREVA (France) Source: Gartner, 2007

eGovernment Economics Project (EU) Source: Gartner, 2007

Demand and Value Assessment (Australia) Source: Gartner, 2007

ICT Business Case Guide and Tools (Australia) Source: Gartner, 2007

Is your company investing in any of the Web 2.0 technologies or tools? (Source: 2007 McKinsey Survey on Internet technologies) Using or planning to use web services: 80%

Web services Software systems that make it easier for different systems to communicate with one another automatically in order to pass information or conduct transactions. (McKinsey) For example, hospitals and drug suppliers might use Web services to communicate over the Internet and automatically update each other’s inventory systems.

Mashups A mashup is a lightweight tactical integration of multisourced applications or content into a single offering. A local government may integrate third party maps (such as those available on Google or Yahoo) with land registers. A bank may provide a tax e-filing and payment service by meshing its current account service with the e-form provided by the revenue agency.

Constituent Participation Folksonomy is social tagging – a way to obtain user created metadata via Web sites. Citizens can collaboratively and freely tag content Service feedback Community blogs and wikis can be used to more directly engage people in proposing and shaping policies and laws. Relevance of such approaches may be further down the road for developing countries

Some Trends The future is mobile Focus shifting from code to data Opportunistic applications Network centric and not device centric applications Intelligence at the edges

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