EMichigan Goals for 2005 Improve citizen access to online services Meet the Federal Section 503 requirements for people with disabilities Improve Site.

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Presentation transcript:

eMichigan Goals for 2005 Improve citizen access to online services Meet the Federal Section 503 requirements for people with disabilities Improve Site Quality (fix broken links and missing attributes) Move back to the top of the Brown University Study rankings

Online Services eMI Strategy for Improving Access to Online Services at the State of Michigan

Defining Online Services Customers can … accomplish a task online look up information online get online information packets to assist them in a process apply for something online submit information online buy online interact with State government online

Definitions on-line 1. Ready for use. E.g. "The graph plotter's fixed and on-line again". 2. Interactive as opposed to batch. Accessible via a computer rather than on paper or other medium. 3. Of a user, actively using a computer system, especially the Internet. E.g "I haven't been on-line for three days." "On-line" should be hyphenated because it is compounded from two words but the hyphen is often omitted in names of organisations or services.

Definitions service 1.Providing the public with the use of something 2.Assistance; help: was of great service to him during his illness. 3.Offering services to the public in response to need or demand: a service industry. 4.Work done by one person or group that benefits another 5.Work done for others as an occupation or business

Improve Online Services Improving access to online services is one of our main objectives for 2005.

Improved Portal Online Services On the State of Michigan home page: Top Level Online Services component Displays 5 of our most requested services Clicking on the “More Online Services” link located at the bottom of the component presents the customer a comprehensive listing Sorted by Theme Link to a complete alphabetical listing. For ease of use, we have also added three additional categories for sorting services: “Consumers” “Finance” “Services at State Departments”

Agency Online Services Category Portal Online Services Index Includes links to each agency Online Services Index There are 22 agencies Some do not have online services Most do..

Improving Online Service Access at the Agency Site Level – Task for Agencies

Add a Link to Statewide Online Services on Agency Sites eMichigan will add a standard asset and link below the More State Web Sites button on the RNav If you are not using a RNav on your home page, you will need to include the link in the top navigation menu. Link Text: Statewide Online Services URL: /som/0,1607, ,00.html

Proposed look of the added functionality:

Create Agency Online Services Index on All Agency Sites 1.Create an ONLINE_SERVICES category at the navigation level of your site and select Content as the category type. 2.Take inventory of all of the online services your agency has to offer. 3.If you already have content linking to the service, just add an association to your ONLINE_SERVICES category from the content. 4.If you do not have a link created, create a link to the service in the ONLINE_SERVICES category. 5.Add a page layout to the ONLINE_SERVICES category. Select the Sorted List as the layout type. 6.In Component Modifier, select Alpha Sort as the sort type.

Create Agency Online Services Index on All Agency Sites 7.To display the Online Services Component on your home page, ask your eMichigan Expert to add a List with More component to your agency home page. By default, the component is a single wide list – if you would like it to be different, let eMI know. 8.Associate the component to your ONLINE_SERVICES category. 9.Use the component modifier to select how many items you would like in the list before displaying the “More” link 10.Edit the “More” linktext to display what you would like to say. Examples: Click for More Services, More Online Services, Agency Services, Index of Services...

Create Agency Online Services Index on All Agency Sites You should now have an Online Services Component and index on your site. Notify your eMI Expert and we will add the URL to access your Online Services index to the comprehensive listing on the SOM site under State Agency Online Services. We would like all agencies to implement this enhancement on their site by February 1, Questions?