1 Creating a shared vision for Lincolnshire

2 Organisations and people move in the direction of… The questions they ask The stories they tell Their most powerful images of the future.

3 Taking a different approach… Marvin Weisbord ‘Asking what’s possible here and who cares?’

4 ‘Shifting the conversation by changing who is in it’. Margaret Wheatley A different kind of conversation

5 Creating a different result ‘ …working with people’s experience, energy and passion to create exceptional change’ David Cooperrider

6 Today we will: Tell you the story of our work in Lincolnshire and its impact so far Show you a short DVD Discover what we, in this room, know about involving service users and carers in shaping services (or the public) with tremendous results

7 Background Lincolnshire star authority Reactive leadership Inefficient systems and processes Lack of direction

8 A vision for Lincolnshire that… Adds to the wellbeing and independence of people needing support Has the needs and wishes of service users at its heart Is created by service users and carers

9 Our journey so far: Asking service users and carers about what they value now and what they wish for their lives in Lincolnshire Creating shared visions for the future Bringing these to an all-agency meeting Wide consultation process

10 DVD:

11 Show DVD

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14 The Future Clear vision Strong leadership Culture change Improved performance

15 Asking you… Find a partner for a short conversation – someone you’d like to know better Listener: invites, listens, encourages, looks for the positives, note the highlights Speaker: chance to tell your story un- interrupted 10 minutes each and swap

16 Question Tell me about a time…when you successfully involved the public, service users and/or carers in your work, with outstanding results. What happened? What did you do? What did they do? What made it so memorable? What was the single most important thing in making this such a success?

17 Starting the change with our very first questions

18 Asking what works well?

19 And… what do we want more of?

20 And… how shall we make this happen?

21 Getting more of what we focus on

22 Reflecting on our session What was your highlight? What have you learned? What will you take away with you today?

23 Useful References What is Appreciative Inquiry? by Joe Hall & Sue Hammond, Appreciative Inquiry: Change at the Speed of Imagination, by Jane Magruder Watkins and Bernard J. Mohr. The Power of Appreciative Inquiry. A practical guide to positive change. Diana Whitney and Amanda Trosten Bloom 2003 Other Resources: AI Commons website at European and UK Appreciative Inquiry Networks at Julie Barnes and Lesley Moore of Moore Insight at