1. Ask me, hear me

2. Co-Chairs: Audrey Birt, Coach and Consultant in Health and Social Care Craig White, Divisional Clinical Lead, The Quality Unit, Scottish Government

3. People in relationship Compassion and kindness, to enable wellbeing Equality, mutuality and individuality Flexible and empowering culture and system Trust, respect and empathy

4. Who we are RossLinsay

5. Outcomes Participants recognise and understand a person centred encounter - especially in relation to a focus on what is important to a person Participants leave with a sense that... this is different this is good for me as a manager, practitioner is doable

7. TraditionalAsset based approaches Deficit focusAssets focus What’s the matter?What matters ( outcomes)? Treatment, expert provision of servicesSelf management, identify and build on persons strengths, social networks, community resources Practitioner as expert, fixer, “doing to”Practitioner as enabler, “doing with” Person as passive recipient of carePerson actively involved in care

8. Working Together Look after us !! Focus on Improvement Reflection Safety

9. Examples

10. What to look out for What the listener tends NOT to do Fix Tell Advise Diagnose Interpret Judge Solve

11. What to look out for What the listener tends to do - listens out for and inquires about: Hopes ( outcomes) What’s important, what matters Strengths Signs of resilience, coping What’s working Signs of small changes towards outcomes

12. Feedback What did you discover about the person’s Hopes (outcomes) What’s important, what matters Strengths Signs of resilience, coping What’s working Signs of small changes towards outcomes Phenomenology

13. Feedback What did the listener do and NOT do?

14. In pairs One listener One talker 5 minutes What matters to you in your life ? - describe (listener - invite detailed description)

15. JUNE2013 ESTHER WORKSHOPS CREATING THE VISION CHANGING THE VIEW ACTION LEARNING The Person Centred Journey in Argyll and Bute MAY 2013 BUILDING THE BRIDGE TOGETHER

16. CARING CONNECTIONS ARGYLL AND BUTE PERSON CENTRED NETWORK Designed Together Learning As We Go Strong Foundations Partnership Model Building Slowly Changing Culture

17. Core Concepts – Wellness Work together in relationship to learn and grow Encourage understanding Listen with an open mind Laugh and enjoy humour throughout the day Notice the dignity and value of ourselves and others Engage others with compassion Share our stories and our hearts Strive to honour and respect ourselves and others Network Components So Far: 1. Person Centred Coaches 2. Conversation cafe 3. Hello my name….. 4. Network induction 5. Network development Caring Connections Values

18. Working together

19. Working with older people with lived experience involving listening delivering

20. Building our network brick by brick We developed the concept of an Opportunity Wall Volunteers match their skills/interest to a opportunity on a brick Everyone is encouraged to participate and to help build our Network

21. Be a caring companion Support the conversation cafes Making a difference – be part of the network group Can you get involved with the “Welcome to the Network Approach” Can you promote “Hello my name is”?

22. What Would Your Brick Say?