Lewis Jones Business Transformation Through Technology

Agenda Fujitsu Smartcards The NSCP Product Suppliers Impact

3 rd Largest IT Company in the World Strong Focus in Public Sector –150 Local Government Customers –Prevalent in Central Government £1billion+ Contracts - NHS, MOD, Inland Revenue, DWP Involved in numerous Card Schemes e.g –Tesco’s –NERSC –NSCP –Young Scot Fujitsu

Joining up Public Sector cards Transport Youth Card NHS employee Smart Cards Cards +++ Leisure, Library, Rent, Schools, Tourism, Employee, Proof of age, Purchasing, Parking, Bus Pass, Concessionary, Loyalty, etc……… ID Card Identity Payment PersonalisedServices AUTHENTICATION REGISTRATION

Like it or not Smart Cards are the future Government Objective Citizen Benefits Joined up services and efficiencies Resulting in real e.government focus Obstacles Resources & Cost Service Delivery Priorities The Business Case !!!! State of the Market

The Business Case Current cost Released Capacity New cost £ Reduced Cards lead to cost reduction & efficiencies Citizen benefits and citizen account Regional & Partnerships are key Its hard

Efficiency / Savings Simple Questions: –How many existing card schemes? –How many cards? –How many existing databases? –How many electronic identities? –How many licence fees? –How much staff time? –What partnership opportunities, eg other LAs schools, health, tourism, sport

Observations Many card schemes have been implemented for single purposes resulting in multiple schemes in single organisations There are regular OJEU notices from Local Authorities seeking card based solutions for school meals, leisure centre access and libraries, regardless of the national project. The same for Transport, concessionary travel, a key target citizen for LA’s There needs to be a national infrastructure available for delivery Distribution and management needs to be centrally controlled and locally delivered

Standing out in the crowd The National Smartcard Product Government Funded Designed by Local Government Driven forward by User Group Simple & Cost Effective

Smartconnect Providing Government Standards Government Services Government Shareware The NSCP

Business Cases Starter Kit Multi-Application, Multi-Use SmartCard Software including –Card Management System Enrolment & Cardholder Management –Database Schema and Database Manager –Print & Personalisation (Card encoding & production) –Card Explorer –ACTIVEX Controls CRM integration middleware –Java Applets IFH (Iso File Handler) CCDA (Citizen Data Application – Government Logic Layer) ITSO Personalisation Others (eg CEPS purse capability; PKI capability) –Mifare1K (for legacy compatibility and transport) What Does it Provide

Overview Card Holder Database Citizen Enrolment & Application Processing Card Personalisation and Issuance Manage Cardholder Data Add & Remove services Legacy Systems Connections Reporting & Analysis

Card Usages Parking Schools Library Leisure Transport Authentication ePurse Access etc Smart Card Card Productio n & Issuance Proof Checks Enrolment & Applicatio n Processin g Proof Acceptable Update database NO Apply Demonstration Process

Smartconnect Its Real WHY WAIT

Library Application The following screen shots are from the live Library system at Bolton MBC. The smartcard is used as the library card and the borrower details are obtained from the card together with other Information not previously available. This additional information can be used for analysis and marketing purposes as well as for management information Smartconnect Its Real WHY WAIT

Borrower form whilst transferral of data from smartcard is in progress

Confirmatory box to show record has been updated

Same borrower form with additional data i.e. smartcard ID and analysis field uploaded from smart card

The following ticket has been issued as a result of an ITSO “stored travel rights” transaction on the 225 bus route between Clitheroe and Blackburn. Transport

Early Adopters –Suffolk –Cambridgeshire –Chester –Bolton and Blackburn Cross regional scheme and transport –Observer Licences are being issued It Delivers:- PSO G12 ITSO MULTI APPLICATION INTEROPERABILITY Where is it now

Current SmartConnect Status Sustainability –Source Code Contract –Version 2 available Example CDROM –Version 3 August New Improved Card Explorer –MiFare 4K –Card Designer Java & GP2.1.1 –Faster bigger cards New IFH Usability Enhancements Regression and Load Testing

Citizen Identity Management The SmartConnect software is an excellent foundation for: –enrolling citizens –associating them with services, entitlements –issuing them with cards or tokens –managing the card or token life cycle –integrating to other public sector providers, especially via Government Connect Secure online authentication via the Government Gateway – to be integrated with Government Connect

Real Competition Shareware Interoperability Need to work with NSCP & GC Current Suppliers

Summary The case for the SmartConnect software is compelling for reasons of Identity Management and Gershon efficiencies It’s not about the card It’s about improving the citizens’ experience of government services It’s about modernising services … WHY WAIT