1January 2012 Monthly Theme - Fitness January 2012 – Monthly Theme – Snow Throwers Note to LCM: This deck has three segments intended to be shared with your delivery teams over a three week period Deck 1: Snow Thrower Overview for week of Jan 9 th Deck 2: Vehicle Snow Plows & Tractor Snow Accessories for week of Jan 16 th Deck 3: Snow Removal Equipment Review for week of Jan 23 rd Review all slides before presenting. Review supporting materials/documentation prior to your presentation.

2January 2012 Monthly Theme - Fitness January Monthly Theme – Snow Throwers The purpose of the Monthly Theme is to assist our Delivery teams in gaining a better understanding of the products that they deliver. This also supports the expectations of our customers who want the delivery teams to be subject matter experts on the products they deliver. Recommendations for a Monthly Theme Presentation: LCMs should meet with MDO Mgrs in advance to review/discuss Provide products as visual aids Print out copies of the slide deck and supporting materials (such as Product Information) and post in the stand up area for teams to review after your presentation. Use this time to promote improving the customer experience.

January Monthly Theme Snow Throwers Week One January 2012

4January 2012 Monthly Theme - Fitness Snow Thrower Overview In order to ensure that Sears exceeds the customer's expectations, Sears / POS will continue to offer deluxing for walk behind snow throwers on delivery orders. At this time, this process applies to MDO deliveries only. If the customer elects to have their snow thrower assembled, the store will ring the eligible item(s) for deluxing with SCIM Code 3 / DOS Code C, "Set Up and Put in Place.”

5January 2012 Monthly Theme - Fitness Snow Thrower Deluxing and Delivery Process When the selling store SCIM codes a snow thrower for “Set-Up and Put in Place” the deluxing service will be performed at the MDO. If a snow thrower was not properly SCIM Coded / Deluxed at the MDO and the customer indicates to the delivery team that they want the item set up, then the delivery teams can perform basic deluxing (remove packaging, set up handle, provide Owners manual / attached oil packet) at the home. Basic deluxing by the delivery teams applies only to specific less complex models (listed on the next slide). On the more complex models that require additional assembly of the chute and chute control handle, the delivery team will need to inform the customer that they can not perform the service in the home and can take the item back to the MDO if requested by customer. If the customer requests, the old snow thrower can be hauled away. Snow Thrower deluxing DOES NOT include a demonstration at the customer’s home.

6January 2012 Monthly Theme - Fitness Snow Thrower Overview Snow Thrower Item Numbers that Delivery Teams can assemble if required: 88780, Snow Thrower Item Numbers that Delivery Teams cannot assemble: 88691, 88771, 88787, 88830, 88835, 88848, 88957, 88970

7January 2012 Monthly Theme - Fitness Snow Thrower Information Snow Thrower information available on the Carrier Website includes: Craftsman Snowthrower General Info Snow Thrower Info Snowthrower Assembly ( ) Snow Plow 2358 The information listed above can be found on the Carrier Website under the Lawn & Garden Section.

8January 2012 Monthly Theme - Fitness Week of Jan 9th Overview of Monthly Theme Review of Snow Throwers to be delivered/assembled Week of Jan 16 th Review of Snow Plows & Tractor Snow Accessories delivered Week of Jan 23rd Snow Removal Equipment Review Review key concerns from teams Weekly Focus

January Monthly Theme Vehicle Snow Plows & Tractor Accessories Week Two January 2012

10January 2012 Monthly Theme - Fitness Vehicle Snow Plows The Meyer snow plow is now available to Sears Customers for purchase and delivery This snow plow can be attached to customer vehicles by the customer.

11January 2012 Monthly Theme - Fitness Vehicle Snow Plows Delivery is “Leave in Carton” / “Brown Box”

12January 2012 Monthly Theme - Fitness Tractor Snow Removal Accessories Tractor snow removal accessories are NOT part of the in-home assembly process for tractors. Snow removal accessories for tractors will be assembled / “deluxed” in the MDO when SCIM coded for “Assembly” or “Set-up & Put in Place” (DOS / SCIM codes “B” & “C”) similar to lawn care accessories. Accessories requiring modification of the tractor (drilling holes or metal cutting) for attachment of an assembled accessory can not be performed by the MDOs. The Customer would need to purchase “In- Home” services if the Customer is unable to attach the assembled accessory.

13January 2012 Monthly Theme - Fitness Craftsman 42” Snow Thrower Tractor Attachment

14January 2012 Monthly Theme - Fitness Snow Plow Information Meyer Vehicle Snow Plow information available on the Carrier Website includes: Snow Plow 2358 The information listed above can be found on the Carrier Website under the Lawn & Garden Section.

January Monthly Theme Snow Removal Equipment Review Week Three January 2012

16January 2012 Monthly Theme - Fitness Snow Removal Equipment Review Snow Throwers Snow Plows Tractor Snow Removal Accessories Any Questions or Concerns?