kea-pro ACTIVE Enabling the Knowledge-Powered Enterprise Paul Warren, BT

An Integrating Project Next generation knowledge management 3 years: March 2008 – February 2011 €11.9M (€8.2M EU funding) 12 partners - BT coordinator Research challenges sharing knowledge – combining formal and informal approaches using task context to manage information presentation sharing and reusing knowledge processes Case studies engineering, consultancy, telecoms

kea-pro

3 interlocking research strands Knowledge sharing Task context Knowledge processes

3 interlocking research strands Knowledge sharing sharing knowledge in context & sharing context Task context Knowledge processes

3 interlocking research strands sharing processes & sharing in processes Knowledge sharing Task context Knowledge processes

3 interlocking research strands Knowledge sharing using context within processes & processes to understand context Task context Knowledge processes

3 interlocking research strands sharing processes & sharing in processes Knowledge sharing using context within processes & processes to understand context sharing knowledge in context & sharing context Task context Knowledge processes

Knowledge sharing Ontologies - rich representations permit reasoning, but with a creation and maintenance cost Folksonomies - no overhead cost, but limited knowledge representation capability Marrying the formal and informal approaches to knowledge representation

Task context Information glut leads to overload and constant task-switching Context-driven solutions - learning & using context - understanding priorities Delivering information in context

Knowledge processes Learn, codify, reuse and share … modify & share again informal – created by their users dynamic – anyone can modify Reusing and sharing knowledge processes

Bringing the strands together More than the sum of 3 parts! Sharing in context - & using tags to identify and share context Sharing processes - & sharing within processes Taking account of context within processes - & using processes to understand context

The Knowledge Workspace - alongside existing applications

ACTIVE in the Organisation Knowledge-sharing - costs, benefits and incentives Validating against the user’s needs Validating against the organisation’s needs kea-pro

Validating with case studies Sales and technical support adding value to work processes Global consultants understanding scale Electronics design specialist processes

Sales & technical support Customer facing people - on the road several days a week - using several sales & information systems Key requirements - information in context (context = customer) - help with multi-application processes - re-use knowledge, e.g. for bid support & solution design

Global consultants 180,000 global consultants - testing the scaleability of our technology Key requirements - non task specific inquiry - proposal writing - creation of marketing material, taking account of confidentiality

Electronics design Integrated circuit design engineers - experienced people working within a dynamic process Mining the processes to understand the sequences and guide users - building on the previous development of ontologies for describing engineering design processes

An iterative approach

Paul Warren Thank you!