Who R We ? Ministry of State for Administrative Development - MSAD Presented By: Ashraf Fawzy Infrastructure Program Director 11Dec.06

Our Prime Goal Administrative Organizational Development تطوير مفاهيم الإدارة الحكومية الحديثة و رفع كفاءة الجهاز الإداري بالدولة

Infrastructure E-Government services & Development of localities' activities Developing National & Economic DBs Automating Work Systems (within ministries & governmental agencies) بعض برامج الوزارة E-Gov Program Main Program components مشروع البنية الأساسية مشروع تقديم الخدمات الحكومية مشروع ميكنة نظم العمل بالوزارات والهيئات مشروع تطوير أعمال الإدارات المحلية مشروع بناء قواعد البيانات القومية والاقتصادية

Setting of ‘Economic & Org. Controls” Issuing “Standard Documents” Showing the specifications of information systems, data exchange and security of government networks. Develop, Implement & Manage the e-Gov Gateway (Gov website & applications) E-Payment Infrastructure & Channels Establishing the Gov CA Infrastructure Program

Comm. Lines & VPN & VPN مقدمي الخدمات BSCI PSTN/GSMO P IVR SMS Citizens www Business Private Etc…. وسطاء (مكاتب البريد...) Comm. Centers Centers مواطنون شركات صغيرة GATEWAY & Services Channels بوابة الحكومة المصرية

Are we properly introduced ? So, let’s proceed with the real business we are here 4 !

Do we have any Challenges? هل توجد تحديات؟ And, Who Doesn’t ??

Lack of coordination / cooperation between Organizations إفتقاد قدرة تكامل الهياكل التنظيمية... بعضها البعض Lack of information/knowledge sharing إفتقاد القدرة على تبادل البيانات والمعلومات... بانتظام Lack of responsible organization for knowledge & Managed Information عدم توافر الإمكانيات لدى جهات مسئولة بحيث تكون قادرة على إدارة وتأمين وتوفير البيانات والمعلومات Challenges بعض التحديات

Strengthen the strategic capacity of the Government (e.g Gov reform) to improve the inter-ministerial planning and coordination تعظيم القدرة الإستراتيجية فى تطويرنظم وسياسات العمل بكافة الأجهزة الإدارية بالدولة Improve the confidence of the citizens towards the administration....empower the citizens in public affairs تعظيم ثقة ومصداقية المواطن بالجهاز الإداري للدولة Create new methods and tools and to improve the quality of information and knowledge on which the decision-making is based on استخدام تقنيات الاتصالات والمعلومات لتطوير نظم ادارة الأعمال فى اختصار الإجراءات وتحقيق سرعة تبادل البيانات وسـرعة اتخاذ القرار How can we كيف يتحقق هدفنا Acheive our Goal

Is it Just About Technology?

A2A B2G G2G G2C XML ERP CRM cXML xCBL التكنولوجيات والمصطلحات كثيرة ومتعددة.. التكنولوجيات والمصطلحات كثيرة ومتعددة.. ولكن !

Education, awareness knowledge, experiences best practices & attitude علم ومعرفة وادراك وخبرة وسلوك العناصر الأساسية والمشتركة فى كافة الأنشطة والهياكل التنظيمية Communities Knowledge Standards 1 23 Polices, regulations & guidelines سياسات وقواعد فى العمل وخطواط ارشادية Three Main Critical Development Components (Within Any Nation or Organization or even a Project)

What is Information ? ما المقصود بالبيانات & What is Knowledge ? وما المقصود بالمعلومة قبل المضى قدما بالعرض يجب ان نفـــهم جيدا Let’s Agree Upon Few Simple Definitions

Information is “data”, statistics, facts, phone numbers, names, text, etc. البيانات هى عبارة عن : مجموعة من الإحصائيات، وقائع، ارقام، اسماء، نصوص..... الخ Knowledge is analyzed information with context, understanding & experience. المعلومة هى : بيانات محللة، ذات مفهوم متصمناً المعرفة Simple … yet important & not clear to many ! بالرغم من بساطة الموضوع... الا ان حقيــقة الأمر غير واضـــحة لكثــير منا !

Valuable Knowledge provides the potential for informing decisions and improving actions…. while Knowledge Utilizations is simply doing things to apply knowledge in better ways than might happen without great management effort. Why is this important ?

Basic Fundamentals Basic Fundamentals Functionality & Design Functionality & Design Operational Elements Operational Elements Critical Elements Critical Elements 4 main domains Success… Key Indicators & Lessons Learned

Basic Fundamentals Core ElementFunction Identify Expertise Location Capture and share the experience, expertise and insight of people Collaboration Working environment where knowledge & experience can easily be shared Allow members with similar interests to work together regardless of location Development Enable information & knowledge to emerge and flow to the right people & time Planning & Setting Expectations Content Structuring & Categorization Analyze, organize information in a meaningful manner to increase Its capacity for achieving results Integration & Portals Tying it all together

Functionality & Design Core ElementFunction Gateway/Portal Functional Service Content, Services, Transaction Based…mixed blend Technologies Involved/Adopted & Search Engine Requirements SSO, Authentication Mechanism, CA, Languages, GUI & Personalization Dependant upon Function, Culture & User Type Content & Content Management Ownership Requirements Level & Depth of Management Required Standards W3C…User Oriented Feedback, Complaint Mng., Chat Room & Suggestions Function, Culture & User Type Admin & Security Gateway, Portal & Services News Letter, Press Releases & Advertisements Management Ownership, responsibility & level of management required

Operational Elements Core ElementFunction Service Monitoring Observe the health of all IT services according to Op. Level Agreement (OLA) and all complementary indirect Services (AC, Power, Building….etc) Security administration Maintaining a safe computing environment (both Physical & Logical)…Most important enforcement of Policies & Regulation. Help Desk Service & Incident Management Manage, control faults, restore normal service operation quickly as possible It will happen…just resume w/SLA limit Capacity Management Plan & size each and all services… Including the facility & personnel while Keeping in mind SLA boundaries. Disaster recovery plan Plan & enforce backup (data, system…) from day one….never postpone.

Critical Elements Core ElementFunction Staging Environment In Place Clear Roles & Responsibilities Preset, Identified &….APPROVED. Process / Business / Service Owner Identified &….APPROVED Beneficiary / Service / User Expectations Preset, Identified &….APPROVED Quality Assurance & Partners Selection Scheme Preset, Identified &….APPROVED Reliable Communications Used…and well though of Service Qualification Criteria Preset, Identified &….APPROVED Building Capacity Plan Endorsed & Identified

شكرا ً لكم Thank You