CDG, International Roaming Team Meeting Ft. Lauderdale, Florida Sponsored by: VeriSign.

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Presentation transcript:

CDG, International Roaming Team Meeting Ft. Lauderdale, Florida Sponsored by: VeriSign

But First…. THANK YOU TO MiPhone and partners for hosting and sponsoring to make our 4th quarter meeting a success!!! Partners: MACH-Cibernet, Aicent, Syniverse, Huawei, and Qualcomm

Meeting Dates: March 4-6, 2008 Check in: Monday, March 3, 2008 Check out: Friday, March 7, 2008 Theme: Trouble Resolution/Quality of Service Proposed Dates

Proposed Agenda DAY ONE – TUESDAY March4, :00 – 12:00 Training Trouble Resolution process training -Interactive sessions * Working trouble tickets * How to use vendor tools * Case studies/ real world examples 12:00 – 1:30 Lunch 1:30 – 3:30 ROAMFEST Bring your trouble resolution managers so that they can meet their counter parts in the industry

Proposed Agenda 2:30 – 4:30 VOICE AND SMS WORKING GROUPPACKET DATA WORKING GROUP 6:00pm Social DAY TWO – WEDNESDAY March 5, :00 – 9:00 Registration and Cont. Breakfast Opening Plenary Led by: Dave Wittekind, Sprint Nextel & IRT Co-Chair 9:00 Introductions 9:10 Welcome address by Host VeriSign 9:30 Carrier Panel (Americas): Using web based trouble ticketing systems 10:00 – 12:00 Joint Working Group Session Trouble Resolution and Quality/Revenue Assurance Workshop – Voice, SMS and Data Carrier panel on trouble shooting voice problems Carrier panel on trouble shooting SMS problems Carrier panel on trouble shooting packet data issues Discuss and review reports carriers use – follow up from panel discussion with more time for detail 12:00 – 1:00 Lunch 1:00pm -2:30 Marketing Working Group Led by: Robin Thomas, MACH-Cibernet and Frank Lin, China Unicom How to market CDMA’s quality above other technologies How to build business cases to get tools for troubleshooting Identify metrics for SLAs

DAY THREE – THURSDAY March 6, 2008 Working Group Sessions and Closing Plenary Meeting 8:00am – 9:00am Buffet Breakfast 9:00 – 12:00 Voice and SMS / Packet Data Working Groups Continued 12:00pm – 2:00pm Carrier Only Lunch Invite vendors to discuss their products and services as they relate to trouble shooting and quality of service 1:30pm -4:30pm CLOSING PLENARY MEETING 2:00 – 2:05 Welcome Back – Dave Wittekind, IRT co-chair 2:05 – 2:25 CDG Update – Federico Nienstadt 2:25 – 3:00 Working Group updates and Plenary Approvals – Working Group leads 3:00 – 3:30 Session on probes 3:30 - 3:45 Next meeting information and logistics – Sara Aab 3:45 – 4:15 Wrap Up and Close – What did you learn from this? Did this topic cover your needs? MEETING ADJOURNS Proposed Agenda Cont. To add agenda items or become a speaker, please contact

General Please fly into the Ft. Lauderdale or Miami airport Hotel – to come Please visit the wiki: Wiki site info will be updated by December 10 th Registration opens December 10 th

Questions, Comments, Suggestions?? Please contact: We look forward to seeing you in Ft. Lauderdale! Sponsored by: VeriSign