Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1 I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien C h a p t e r 7 Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. The Internetworked E-Business Enterprise

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2 Amazon.Com What does Amazon have to do to become profitable? Why are Amazon’s customers an especially valuable asset? How has Bezos changed the rules of e- Commerce?

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 3 Amazon’s Stock Price – as of 10/24/2000 Downloaded from CNBC.Com

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 4 Business To Consumer $4 Billion $8 Billion $10 Billion $6 Billion$4.9B $10B $2 Billion$730M Books/Other Grocery/Foods Gifts/Flowers Clothing Entertainmen t Content PC Hardware/SW Travel Source: Yankee Group

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 5 Business To Business $50 Billion $100 Billion$90B $171B $7B Travel Hardware/Software Maintenance, Repair, Operations/Indirect Materials Business-Critical Products Other$34B $150 Billion 1998 Source: Yankee Group

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 6 Source: IDC, 1999 $50.4B $1,317.3B Billions of Dollars Market predictions: Projected revenue from commerce on the Web

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 7 E-Commerce is the marketing, selling, and buying of products and services on the Internet Most organisations have focused to date on buying and selling E-Business is improving business performance using electronic information technologies to connect value chains between businesses and customers Concentration going forward: Competing business networks E-Business impact: focus moves from E-Commerce to E-Business

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 8 Source: Gartner Group, 1998 E-Business will impact marketing, selling and customer service E-Business will impact structure of offerings and how delivered Government Services Transportation Logistics Consumer Prod. Manufacturing Automotive Manufacturing Recreation and Leisure Office Supplies Retail Dry Goods Telecom Healthcare Home Services Book Selling Cards and Gifts Retail Grocery E-Business will restructure the entire industry Entertainment Gaming Advertising Banking Publishing Travel Stock Trading Electric Utilities Mining & Drilling Energy Heavy Manufacturing Forestry E-Business will impact operations, infrastructure, and customer service E-Business impact: varies by industry

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 9 External and Internal e-Business SuppliersBack OfficeFront OfficeCustomers Manufacturing Purchasing Engineering HR Sales Support/Service Marketing Supply ChainInternal IntegrationDemand Chain BuyMake / Add ValueSell Intranet e-Biz Extranet e-BizInternet EC

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1010

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1 Major Drivers for e-Biz Need for collaborative sharing of information in the supply/demand chain Providing enhanced customer service Lowering costs of operation through integration with ERP and legacy systems Ease of use, availability and affordability

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1212 Major E-Business Applications Enterprise Communication and Collaboration Enterprise Communication and Collaboration Electronic Business Applications Telecommunications Networks Electronic Commerce Electronic Commerce Internal Business Systems Internal Business Systems The Internet Intranets Extranets

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1313 Applications of Intranets Communicate and Collaborate with , chat, conf. Communication and Collaboration Secure, universal access. To view corporate data Author, publish and share hypermedia documents Centrally administer clients, servers, security, and traffic Business Operations and Management Web Publishing Intranet Portal Management FIREWALLFIREWALL FIREWALLFIREWALL Internet Extranet Customers, Suppliers Enterprise Portal Existing Voice Mail Systems Existing Database and Enterprise appl. HTML, MS Office XML, Java Existing Hardware and Networks

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1414 Portals What are portals?

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1515 Intranet Information Technology Architecture Management Security Software Tools Content and Data Infrastructure TCP/IP Network Hypermedia Databases ServersBrowsers Network Management Software Authoring Tools Policies and Standards Firewalls Passwords Encryption

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1616

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1717 The Role of Extranets

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1818 Groupware for Enterprise Collaboration Groupware for Enterprise Collaboration Electronic Communications Tools Electronic Communications Tools Electronic Conferencing Tools Electronic Conferencing Tools Collaborative Work Management Tools Collaborative Work Management Tools Voice Mail, I Phone Web Publishing Faxing Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 1919

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2020 Electronic Communications Tools Electronic Mail Voice Mail Faxing Web Publishing

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2121 Electronic Conferencing Tools Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting Systems

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2 Collaborative Work Management Tools Calendaring and Scheduling Task and Project Management Workflow Systems Knowledge Management

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2323 The Future of Intranets and Extranets Universal access of information via the enterprise information portal. Intranets become primary vehicle for information delivery. All applications will be web-enabled via the Internet, intranet or extranet. More focus on turning information into knowledge. Increased electronic ‘bonding’ through use of extranets.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2424 Chapter Summary By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet. Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2525 Chapter Summary (cont) Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets. Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them.

Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc. All rights reserved. I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition James A. O’Brien 2626 Chapter Summary (cont) The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively. Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively.