1. Chapter 5: Introduction to e-Business Systems
“… is not synonymous with e-commerce.”
Sawhney,Mohan & Zabin.
“The Seven Steps to Nirvana: Strategic Insights into e-Business Transformation” 2001
E-Business
We define e-business as:
“the use of Internet technologies to inter-network and empower business processes, electronic commerce, and enterprise communication and collaboration within a company and with its customers, suppliers, and other business stakeholders.”
Whereas e-commerce comprised of the entire online process of:
Developing
Marketing
Selling
Delivering
Servicing
Paying for
products and services transactions on inter-networked, global marketplaces of customers, with support of a worldwide network of business partners.

2. E-Business: Internal business systems
CRM
ERP
employee information portals
knowledge management
workflow management
document management systems
HR management
process control
internal transaction processing

3. E-Business: Enterprise communication and collaboration systems
voice mail
discussion forums
chat systems
data conferencing
collaborative work systems

4. E-Business: E-Commerce (B2B, B2C, etc.)
electronic funds transfer
SCM
e-marketing
online transaction processing

5. E-Business: Functional Business Systems vs.
Cross-functional or Enterprise-wide Systems

6. Functional Business Information Systems
Marketing
Customer relationship management
Interactive marketing
Sales force automation
Production/ Operations
HR Management
Compensation analysis
Employee skills inventory
Personnel requirements forecasting
Manufacturing resource planning
Manufacturing execution systems
Process control
Functional Business Systems
Functional business information systems:
Each serving a particular business functional area
Accounting
Finance
Order processing
Inventory control
A/R
A/P
Payroll
G/L
Cash management
Credit management
Investment management
Capital budgeting
Financial forecasting

7. Cross-Functional Enterprise Systems
Suppliers
SCM: sourcing, procurement
ERP: internal business processes
KM: collaboration, decision support
PRM: selling, distribution
Employees
Partners
X-functional enterprises systems:
Integrated combinations of information subsystems that share information resources and support business processes across the functional units
A strategic way to use IT to share information resources & improve efficiency & effectiveness
Focused on accomplishing fundamental business processes in concert with the company’s customer, supplier, partner, & employee stakeholders
CRM: Marketing, Sales, Services
Customers

8. Bringing disparate business systems together Enterprise Application Integration (EAI)
BPM: BEA WebLogic Integration Studio
IBM: Middleware solutions
Software enables users to model the business processes involved in the interactions that should occur between business applications.
Also provides middleware that
Performs data conversion & coordination
Provides application communication & messaging services
Provides access to the application interfaces
Example use of EAI: Corporate Express integrating business-to-business applications with its 120 largest customers.
Example use of EAI: Best Buy -> real-time processing of purchase orders & invoices to its suppliers, alleviating EDI bottleneck.
Business values:
Integrates front-office and back-office applications to allow for quicker, more effective response to business events and customer demands
Improves customer and suppler experience with the business because of its responsiveness.
TIBCO EAI
WebMethods BPM

9. Enterprise Collaboration Systems
Collaborative Work Management
VIA3®: a secure e-meeting solution
E-CONFERENCING
Enterprise Collaboration Systems are X-functional e-business systems that enhance communication, coordination, & collaboration.
Communicate – share information with each other
Coordinate – coordinate individual work efforts & use of resources with each other.
Collaborate – work together cooperatively on joint projects and assignments
Tools for Enterprise Collaboration include:
Electronic communication = { , Voice mail, Fax, Web publishing, Bulletin boards, Paging, Internet phone systems}
Electronic conferencing = {Data & voice conferencing, Videoconferencing, Chat systems, Discussion forums, Electronic meeting systems}
Synchronization -- Team members can meet at the same time and place in a “decision room” setting
E.g. WebEx, CUSeeM3, LiveMeeting, VIA3
Collaborative work management = {Calendaring & scheduling, Task & project management, Workflow systems, Knowledge management} Example usage: GE using Lotus Development’s QuickPlace and Sametime tools.
SVM: eRoom
Viack: VIA3
E-COMMUNICATION