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What should you focus on when serving or working with a One-Stop Customer who has a disability? Finding out more about their disability so that I can refer them to the right program or partner agency (e.g. Vocational Rehabilitation). Finding out where they got those fabulous shoes! The same things I focus on with all job seekers accessing the One-Stop Career Center.

Your state’s public Vocational Rehabilitation (VR) system is an important partner in the One-Stop system, and your One-Stop Career Center may have other special programs for people with disabilities. However, while these services may be helpful, they should not be the only options available. People with disabilities are entitled to the same full range of core services as anyone else, and should also be considered for the full variety of intensive and training services - not just the disability-specific ones available through the One-Stop system. This isn’t the correct answer to the question. Please try again… Not the best choice…

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Additionally, it is important to make it easy for job seekers with disabilities to ask for and obtain a reasonable accommodation. It is important to clearly indicate verbally and in writing the availability of reasonable accommodations and modifications in publicity materials and intake forms, in the reception area, at orientations, and elsewhere to all incoming One-Stop customers. You will also want to find out if they will need or benefit from additional resources beyond those offered in the One-Stop. However, don’t assume that a person with a disability will need additional resources or even accommodation in accessing the One-Stop Career Center’s services. To learn more check out: Guidelines for Serving People with Disabilities CORRECT! Click here to end show Click here to return to answer links