2. Good Day This is your 30-Second DPN Training ENJOY Click here to begin DPN

3. Telecommunications Relay Service (TRS) is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls. This can by accessed by simply dialing 711. Voice Carry Over Call – For individuals with a hearing disability, but can use their voice and have the Relay operator type the response back through a TTY. Speech-to-Speech Call – For individuals with a speech disability to communicate with others through a specially trained communication assistant. TTY Call – A conversation between a Text Telephone user (TTY) and another party, with the use of a Relay operator. All of the above What forms of Relay Services are available?

4. Correct! However, so are all the others, try again… Text-to-Voice TTY-based TRS – With this type of “traditional” TRS, a person with a hearing or speech disability uses a special text telephone, called a TTY, to call the operator at the relay center. TTYs have a keyboard and allow people to type their telephone conversations. The text is read on a display screen and/or a paper printout. A TTY user calls a relay center and types the number of the person he or she wishes to call. The operator at the relay center then makes the telephone call to the third party, and relays the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks.

5. Voice Carry Over - Voice Carry Over is a type of relay service that allows a person with a hearing disability, but who wants to use his or her own voice, to speak directly to the called party and receive responses in text from the operator. No typing is required by the calling party. This service is particularly useful to senior citizens who have lost their hearing, but who can still speak. Good Try However, so are all the others, try again…

6. Correct! However, so are all the others, try again… Speech-to-Speech (STS) Relay Service - This form of relay service is used by a person with a speech disability. An operator, who is specially trained in understanding a variety of speech disorders, repeats what the caller says in a clear and understandable manner to the called party. No special telephone is needed. Hi Dad

7. Great Job! Thank you From “DPN NAME”, your Disability Program Navigator “INSERT PHONE NUMBER & TTY” “EMAIL ADDRESS” 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list. You got it, this is the best answer, and only highlights some of the forms of Telecommunication Relay Services available. To learn more about TRS and 711, click here to be directed to the Federal Communications Commission.here