Market Segmentation, Targeting and Positioning Chapter 10.

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Presentation transcript:

Market Segmentation, Targeting and Positioning Chapter 10

What is a market segment? A group of customers within the same general market who are defined by: Differences from other groups Similarities within the group regarding wants, buying preferences, or buying behavior

Target Market The specific market segment for which the marketer designs a particular marketing mix

Market segmentation The process of dividing the total market for a good or service into smaller, internally homogeneous groups

Benefits of market segmentation Small firms- allocate resources to specifically defined and selected markets Medium firms- rapid growth Large firms- reach fragmented groups

Process of segmentation Identify current and potential wants within the market Identify characteristics that distinguish among the segments Determine the size of segments and how well they are being served

Characteristics of good market segments Differences in consumers Similarities within the segment Measurable attributes Large enough Accessible

Limitations of segmentation “Too small” segments Misread differences and similarities Cost inefficient Too many spin-offs Short term vs. long-term orientation Unable to use certain media Firms compete in too many segments Confuse people Products get locked in a declining segment Slow to seek innovative possibilities

The first cut: Ultimate vs. Business consumers

Consumer markets Geographic segmentation Demographic segmentation Psychographic segmentation Behavioral segmentation Benefits desired Usage rate

Geographic segmentation Regional distribution City or metro size Urban, suburban, rural Climate Trends Global marketing Micromarketing

Demographic segmentation Income/education level Age Age effects Cohort effects Gender Family life cycle Occupation Ethnicity/race

Psychographic segmentation Personality Lifestyle VALS Attitudes Opinions

Behavioral segmentation Benefits desired Usage rate

Segmenting business markets Customer location Customer type Size Organization structure Purchase criteria Transaction conditions Buying situation Usage rate Purchase procedure

Target market Strategy Analyze demand Homogeneous Clustered Diffused Aggregation strategy Single segment strategy Multiple segment strategy

Forecasting market demand Quantitative methods Qualitative methods

Basic forecasting terms Market share Market factor Market potential Sales potential Sales forecast

Forecasting sales Table 10-3