1. (Chapter 9) Identifying Market Segments and Selecting Target Markets A single product can seldom meet the needs and desires of ___________________ Consumers are too numerous and diverse in their buying requirements

2. Using Market Segmentation (p. 171) Markets can be targeted at four levels: segments, niches, local areas, and individuals Segment marketing: Market segment: large, groups within a market

3. Using Market Segmentation Niche marketing: : a more narrowly defined group seeking a distinctive mix of benefits; has size, profits, and growth potential Distinct set of needs Willing to pay premium

4. Using Market Segmentation Local marketing: Needs and wants of local customer groups (e.g., neighborhood, trade areas) Individual marketing: customized marketing; one-to-one marketing

5. Effective Segmentation (p. 175) Measurable: the size, purchasing power, and characteristics of the segments can be measured Substantial: the segments are large and profitable enough to serve; each should be the largest possible homogeneous group worth pursuing with a tailored program Accessible: The segments can be effectively reached and served Differentiable: The segments are conceptually distinguishable and respond differently to different market mixes. Actionable: Effective programs can be formulated for attracting and serving the segments

6. Effective Segmentation (p. 175) Substantial/Differentiable 1.How people are in this market? 2.How frequently will they purchase? 3.What market share can we expect? 4.What is the ? 5.How satisfied are current customers with current offerings?

7. Effective Segmentation (p. 175) Accessible/Actionable 1.Can this segment be reached with current distribution channels? 2.Can we establish new channels efficiently, if needed? 3.What promotion media does this segment read, listen to, or watch? 4.Can we afford to promote to this segment and is there a media to reach them?

8. Bases for Segmenting Consumer Markets (p. 175) Geographic Segmentation: nations, states, regions, counties, etc. Demographic Segmentation: age, family size, gender, income, etc. Psychographic Segmentation: lifestyle, personality, values

9. Bases for Segmenting Consumer Markets (p. 175) Behavioral Segmentation: buyers segmented on their knowledge of, attitude toward, use of, or response to a product. User status: regular user, first time user Usage rate: light, medium, heavy user Multi-attribute segmentation:

10. Market Targeting Strategies (p. 181) Various segments: decide how many and which ones to target What makes the segments attractive? Consider company resources and objectives - able or unable to offer superior value - company objectives

11. Market Targeting Strategies (p. 181) Single segment concentration: focus on ____ segmentm1m2m3 p = product offering p1 m = market segment p2 p3 Porsche (p2) – for sports car market ________

12. Market Targeting Strategies (p. 181) Selective specialization: select a of segments; each segment is appealing m1 m2 m3 p1 p2 p3 Truck (p1); economy (p2); luxury (p3); _______________________________________________

13. Market Targeting Strategies (p. 181) Product specialization: specialize in making a certain product for __________________ segments m1 m2 m3 p1 p2 p3 Microscopes (p2) ____________________________________________________

14. Market Targeting Strategies (p. 181) Market specialization: serve many needs of a particular customer group m1 m2 m3 p1 p2 p3 Microscope (p1); test tubes (p2); chemicals (p3) ________________________________________

15. Market Targeting Strategies (p. 181) Full market coverage: serve __ customer groups with ______ the products they might need Undifferentiated: Ignore segment differences Differentiated: Different offerings for different segments

16. Market Segmentation Issues Increased segmentation allows company to meet needs of more customers; increased profitability Increased segmentation increases costs Tradeoff: Will increased segmentation _________ for added costs? Mass customization: prepare individually designed offerings on a mass basis to meet each customer’s requirements