Shared Services SA Wednesday, 18 th September 2013 SA Government Banking Transition Shared Services SA Presented by Julian Hayward

Shared Services SA Banking Services RFP process managed by DTF Government Accounting Reporting and Procurement – Banking Contract Management Open market tender 4 majors responded for all services plus some second tier for purchase cards CommBank was preferred supplier for Transactional and Merchant services, ANZ retained purchase cards 2

Shared Services SA Banking Services  Existing Providers  Transactional – Westpac  Merchant – ANZ  Purchase cards – ANZ  New Providers  Transactional – CommBank  Merchant – CommBank  Purchase cards – ANZ 3

Shared Services SA The Project Team DTF Buddy DTF ICT Lead Agency Champion CBA Implementation Representatives Shared Services, Project Lead and Process Masters Communication should be directed through the DTF Banking Transition Project Team in the first instance and will be distributed to the wider team accordingly and filtered through weekly team meetings where relevant. The DTF Banking contract management address is as follows; 4

Shared Services SA Governance Structure 5 Governance Group Michael Gunn DTF Sponsor Steering Group Alison Baum DTF Project Manager Agency Champions Agency Project Teams Ben Seedsman Commonwealth Bank Project Manager Implementation Managers Mike Baker ITC Principal Consultant Chris Oerman GSG Sponsor Phil McMahon GSG Business Owner GSG Working Group GSG Project Manager SSSA Project Team** Service SA/ eGovernment Project Manager Service SA/ eGovernment Project Team

Shared Services SA WoG Banking Transition – Roles and Responsibilities WhoWhat DTFOverall accountability for the BT Project and each successful TU. Agency communication CommBank / Westpac / ANZ direction and contractual management Principle ICT Consultant Provide advice as required and take a WoG view (co-ordinate all ICT changes) CommBank Project Manager Co-ordination of all Implementation Managers Status reporting Implementation Manager (CommBank) Reference Project Charter (draft Dec ‘12) 1. Manage all activities (detailed transition schedule) and co-ordinate all stakeholders weekly in a forum; 2. Checkpoints / Gates for the acceptance and sign off of key deliverables; 3. Manage delivery of key milestones at the end of project stages; 4. Confirm dependencies between activities to sequence them correctly; 5. Confirm any schedule constraints that may apply to activities or milestones; 6. Co-ordinate all CBA training as per training plan; 7. Co-ordinate roll-out and testing of all banking products Agency ChampionExecute and or coordinate all matters relating to the banking transition & merchant facilities in line with their specific agency requirements. Main communication point to DTF, CBA & the Project Team and also from within their own agency with regard to progress and required outcomes. GSG PMCo-ordination of all SSSA changes Banking Transition Program Director (Service SA / eGov) Co-ordination of all eGovernment (bizgate) and Service SA changes SSSA Process Master (or nominated rep) Deliver required Business Unit changes for each transitional unit.

Shared Services SA 7 The Transition Project New banking arrangements for Transactional and Merchant banking commenced March 2013 (1 st transition of services). The transition was proposed to be completed in phases: 1.Agencies not clients of Shared Services SA These were largely completed by the end of June Client Agencies of Shared Services SA AP/FA/AR Payroll These are to be completed by end of November 2013

Shared Services SA Project Risk Assessment Summary 8

Shared Services SA Why 12 months? Changes to the structure of the SA Government, in particular the implementation of a Shared Services function –Lack of clarity on banking structure Changes to the Banking environment –Approximately 10 years since Westpac contract –Opportunities to explore new banking services Business as usual changes –mandatory Business Improvement opportunities –Considered and assessed based on impact of proposed transition date. 9

Shared Services SA Why 12 months? (cont.) Shared APCA ID’s –In particular between Payroll and Direct Debit (receivable) services Management and closure of Westpac Accounts –Existing Debtors –Unpresented Cheques Resource availability Incomplete Machinery of Government changes 10

Shared Services SA 11

Shared Services SA Improvement Initiatives Setup of online banking environment Dedicated payroll account Electronic upload of transactional files direct from CBA (BAI2) Bpoint Bpay Realignment of functions Use of Stored Value Cards 12

Shared Services Services to Government Coming SoonToday’s mechanismsNear Future Service Centre Tasks + Service team engaged through dated mechanisms with Manual Service Level Agreement reports. Signed documents faxed, ed or sent via post. Service team engaged through Government Direct web portal with Live SLA Report Requests. Download and Upload scanned documents requiring signatures. Service team engaged through Government Direct portal with Live SLA Report Requests. Sign requests/documents digitally with eSign.