Good MDM IOS Overview Presented by: Jerry Wen 02/09/2012

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 2 What’s MDM Good IOS MDM Architecture IOS Configuration IOS MDM Commands Good IOS Appstore Agenda

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 3 General: MDM is abbreviation of “Mobile Device Management” Usually it’s a centralized server to manage multiple devices Configure multiple devices Collect device information, status Ensure device security Device application management Remote diagnose/operation Other utilities with clustering data (navigate) What’s MDM

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 4 Server – Mainly GMC&Webapps MDM functions we have implemented: Configure multiple devices √ Collect device information, status √ Ensure device security √ Device application management √ Remote diagnose/operation Other utilities with clustering data (navigate) MDM implementations for IOS and Android are entirely different GOOD MDM

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 5 We follow Apple’s Specifications to implement MDM: For configuration: iOS Configuration Profile Reference For MDM: Mobile Device Management Protocol Reference Good ios MDM Architecture - How

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 6 IOS device configurations are managed by “Configuration Profiles” Profile can be installed by “iPhone Configuration Utility” tool Profile can be installed from OTA – exactly we are doing IOS Configuration

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 7 Configuration profile install/update

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 8 Server push commands to device for running. MDM Commands

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 9 Good ios MDM Architecture

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 10 IOS MDM commands

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 11 With “Mobile device Management” profile(payload) installed, ios device can communicate with MDM servers to get and run commands. MDM payload

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 12 Good Enterprise(customer) Appstore

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 13 Apps from Good Enterprise The ipa files uploaded to Good Webapps Apps from Customer store The ipa files deployed at some http(s) server like: d3/2/tar.ipahttp://qa-jwen- d3/2/tar.ipa Apps from Apple AppStore Download app from Apple: for-enterprise/id ?mt=8# for-enterprise/id ?mt=8# Provision profile.mobileprovision file – optional. Good Appstore (ios) – different app type

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 14 Unmanaged app Means user need manually install it from GFE -> App page Managed app When policy applied, the app is installed to device automatically after your confirmation Since it’s a MDM function provided by Apple, your policy should Enable MDM. Good Appstore (ios) – Install method

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 15 MDM testing Android MDM introduction Coming MDM session

©2011 Good Technology, Inc. All Rights Reserved. Company Confidential 16 Q&A? MDM Introduction