Analysis of E-government in Lesotho ITP705 Analysis of E-government in Lesotho By: phaello mathaha Cource: research design and methods for engineers professor: Feroz khan & bobby swar

CONTENTS INTRODUCTION RESEACH QUESTION LITERATURE REVIEW METHODOLOGY ANALYSIS CONCLUSION REFERENCES

INTRODUCTION WHAT IS E-GOVERNMENT E-Government is defined as an advanced governmental organization, which is reengineered and reorganized on the basis of the Information & Communication Technology (ICT).[1] E-government means applying information and communication technologies by government agencies to communicate with citizens, business and employees in order to prepare and deliver services effectively and efficiently [3]. These interactions form three aspects of e-government: G2C, G2B, G2E.

INTRODUCTION CONTINUED PURPOSE E-GOVERNMENT E-Government is introduced with the goal of making it the promising type of future government, which will function differently and better than in the past.[1] Lesotho has index of 0.350 and rank of 136 that indicates low ability of implementing e- government in Lesotho Prime concern; to review the vision, the objectives and the strategic framework of the e-Government

RESEARCH QUESTION THE STUDY AIMS TO GENERATE ANSWERS TO THE FOLLOWING QUESTIONS PROGRESS OF E-GOVERNMENT IMPLIMENTATION IN LESOTHO; WHAT ARE THE LIMITATIONS? WHICH E-GOV COMPONENT TO GIVE FIRST PRIORITY FOR THE FUTURE?

LITERATURE REVIEW The SWOT analysis; Analysis of Strengths, Weaknesses, Opportunities and Threats, assists in pointing up on the areas that should be treated in administering e-Government within an advanced democratic state [1] A SWOT; gain insights into the past and think of possible solutions to existing or potential problems SWOT and PEST together have been used as determinants to evaluate the current state of e- Government in Iran and its preparedness (2011) [2]. Both analysis methods have also been used for the same purpose in Singapore the analysis was carried out to examine factors affecting the development of e-Government in Singapore, after Singapore fell from 7th place in 2004 to 11th place in2005 in terms of e-readiness [4]. A SWOT analysis is used for the evaluation of the current state of e-government services in Greece [5].

METHODOLOGY Use secondary data from literature and government materials to describe the context, and contact analysis with SWOT and PEST methods together to respond to the investigation questions Political (P), Economic (E), Social (S) and Technological (T) STRENGTHS Political, Economic, Social, and Technological WEAKNESSES OPPORTUNITIES THREATS

ANALYSIS SWOT Analysis The SWOT Analysis is one of several strategic planning tools that are utilized by businesses and other organizations to ensure that there is a clear objective defined for the project or venture, and that all factors related to the effort, both positive and negative, are identified and addressed [5] Strengths; attributes or characteristics within the organization that are considered to be important to the execution and ultimate success of the project Weaknesses; internal factors that could prevent the achievement of a successful result to the project Opportunities; external elements that will prove helpful in achieving the goals set for the project Threats; external factors that could threaten the success of the business venture

ANALYSIS Summary of SWOT and PEST analysis of e-government in Lesotho SWOT/PEST Strength (S) Weaknesses (W) Opportunities (O) Threats (T) Political aspect (P) Public policy Cooperation between the public and private sectors Conservation In trying e-Services Political willingness – prime minister office interaction Cyber crimes Security Breach and copyright issue Economic aspect (E) Economic policies Civil Payment system WIOCC; broadband prices have decreased Perception of Difficult development process Lack of Sufficient funds to finance and enhance the system Unemployment IT-proficient people can have better opportunity for employment Inflation affects broadband connections Social aspect knowledge society- IT introduced in low education schools Workers and older generation are computer illiterate online shopping, including e-Services The rapid Development of mobile technology Technological aspect High-tech Based economy Innovation Some ministry websites are unfriendly-user and underdeveloped Unstable networks Broadband Facilitates Faster connection. Dependency on IT, i.e. Small technical problems will disrupt the entire networks

CONCLUTION Many strengths and opportunities fuel the development of e-Government in Lesotho such as economic policies, political willingness, robust educational system. Threats and challenges; significant increase in the number cyber crimes, security and privacy. There is a need custom-oriented organization to take advantage of the opportunities

REFERENCES SWOT analysis of e-Government / Annals of University of Bucharest by Amos Avny, , Economic and Administrative Series, Nr. 1 (2007) 43-54 Iran 5thSASTech 2011, Khavaran Higher-education Institute, Mashhad, Iran. May 12-14. Mclean Turban. Information Technology for Making Connections for Strategic Advantage”, John Wiley & Sons. Inc., 1999. SWOT and PEST analysis for e-government in Singapore -; Huong Ha and Ken Coghil, asia-pacific social science review SWOT Analysis of E-government services in Greece, Tsourela-Paschaloudis-Anastasiadou, 520-527 Implementing e-Government Services in East Africa: Assessing Status through Content Analysis of Government Websites by Janet Kaaya, Electronic Journal of e-Government Volume 2 Issue 1 (39- 54) www.ejeg.com

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