Core Competencies: What, Why and How Beth Duttlinger, Consultant.

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Presentation transcript:

Core Competencies: What, Why and How Beth Duttlinger, Consultant

Definition Core competencies identify the knowledge & skills needed by library employees to provide superior services. Can be broad to identify key aspects Can be more specific to positions

Broad

Specific Core Competencies April 2009

What's the big deal? Orientation Continuing Ed Job Descriptions Recruitment Interviewing Performance Evaluations

Orientation Standardize Checklist

CE Periodic review Staff input

Job description Identify tasks necessary Abilities needed

Recruitment Write ads Define and articulate skill sets for search team

Interviewing Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency. Question examples

General-Customer Service As a library assistant, how do you ensure that you are providing good service?

Computer/Technology Describe a time you solved a problem using technology.

Information Literacy/Reference Give an example of a time you weren’t sure what a patron wanted. How did you handle the situation?

Integrated Library System Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?

Evaluations Document special achievements Set realistic goals Improve performance

How to adapt 1. Develop an understanding of core competencies. 2. Review the mission/goals & strategic plan. 3. Develop a list of potential core competencies. 4. Identify relationships and cluster related skills together. 5. Incorporate into corporate culture. 6. Review periodically and consider options for improvement.

Resources delicious.com/thelibrarian Ohio Public Library Core Competencies Ohio Public Library Core Competencies WebJunction - IL Course Catalog for Core Competencies WebJunction - IL Course Catalog for Core Competencies WebJunction - Library Staff Competency Collection WebJunction - Library Staff Competency Collection technologytrainingwheels.pbworks.c om / 23 Things and Core Competencies technologytrainingwheels.pbworks.c om / 23 Things and Core Competencies PLCMC core competencies wiki

What questions do you have?