1. FOCUS GROUP INTERVIEW GUIDE LEARNING & DEVELOPMENT STRATEGIC PLAN Group: Interviewer: Date: PHASE 2: Data Collection 1 ©2012 RAY SVENSON CONSULTING, INC. RAY SVENSON CONSULTING, INC. 112 Two Mile Bridge Road Roberts MT 59070 www.raysvensonconsulting.com e-mail: ray@raysvenson.com Office phone: 406-446-1861 Mobile phone: 406-425-4013

2. ©2012 RAY SVENSON CONSULTING, INC. 2 FOCUS GROUP INTERVIEW GUIDE Interviewer: Position the interview as working level input to a new Learning and Development Strategic Plan for the business. New Hire Training 1.Describe the process by which a new hire achieves competence in his/her new job. 2.How effective is this process? How long does it take to become fully competent? What are the customer or business affecting consequences of the learning process? How does the process affect employee morale? 3.What features of this process are good and should be kept? PHASE 2: Data Collection

3. ©2012 RAY SVENSON CONSULTING, INC. 3 FOCUS GROUP INTERVIEW GUIDE (cont.) New Hire Training (cont.) 4.What features of this process are not good and should be improved or replaced? 5.What specific skill sets and tasks are hard to learn? 6.What suggestions do you have? Experienced Staff Learning & Development 7.Describe the process by which experienced staff: Deepen their expertise. Advance their careers. Acquire knowledge of new products, regulations, and other changes. PHASE 2: Data Collection

4. ©2012 RAY SVENSON CONSULTING, INC. 4 FOCUS GROUP INTERVIEW GUIDE (cont.) Experienced Staff Learning and Development (cont.) 8.How effective is the process? How close is the experienced staff to their peak potential of expertise? How much time and effort does it take to keep up? What are the customer or business impacting consequences? What are the employee morale consequences? 9.What features of this process are good and should be kept? 10.What features of this process are not good and should be improved or replaced? PHASE 2: Data Collection

5. ©2012 RAY SVENSON CONSULTING, INC. 5 FOCUS GROUP INTERVIEW GUIDE (cont.) Experienced Staff Learning and Development (cont.) 11.What suggestions do you have? 12.What specific skill sets and tasks that are difficult and hard to learn? PHASE 2: Data Collection