West Virginia Process Improvement Collaborative Supporting Families December 10, 2003

WV Team Members Sharon Carte - State CHIP Director Marla Short - CKF Pilot Project Director Renate Pore - CKF State Project Director Patty Martin - Economic Service Supervisor, Nicholas County Mary Ann Dean – Community Service Manager, Nicholas County

Goal Improve the Retention of Children in WVCHIP and Medicaid  Maintain continuous 12 month enrollment  Reduce temporary case closure from 12% to 5%  Reduce permanent case closure from 26% to 10%  Reduce total case closure from 38% to 10%

Maintain Continuous Enrollment for 12 Months Issue –Medicaid and CHIP children are losing coverage or moving to other programs before end of 12 months of continuous enrollment based on Charles Walter study Track all children in target county –Track case numbers –Track closures by case number –Identify reasons for losing coverage or moving to other program.

Reduce temporary case closure from 12 % to 5% Issue –12% of all cases in target county are closed at end of 12 months and later re-opened Identify reasons for closure –Lack of renewal form –Lack of income documentation –Identify intervention

Reduce permanent case closure from 26% to 10% Issue –26% of cases are closed and never heard from again Identify reasons for closure –No renewal –Age- out of program –Income change Identify intervention

Reduce total case closure from 38% to 10% Issue –38% of all cases are closed Identify –Reasons for closure Identify Intervention

Families with children in CHIP and Medicaid Issue –Children in same family may have different renewal dates creating confusion