November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption College

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Can we hear you now? Good!

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College PLANNING!  Marketing Plan –Survey itself –Post-survey activities

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College The LibQUAL+ Plan LibQUAL Marketing Theme: Can We Hear You Now? Dates [2/6-2/26 (3/3)]NotesOwner Don e Library Web site1/13/06informational page on the survey linked to from library front pageCaroleX January library newsletter1/23/06article on the survey - who, what, where, and WHY - WIIFMDawnX Public relations office1/23/06Heidi - send her survey link for her newsletterCaroleX Academic Council1/24/06make the announcement at meetingCaroleX Administrator's meeting1/24/06make the announcement at meetingLaurieX SGA1/29/06make the announcement at meetingDawnX Bulletin board1/30/06 DawnX Communication with CE & Grad1/30/06 DawnX Faculty Senate1/30/06make the announcement at meetingJaniceX Letter1/30/06 faculty, admin, staff - see LibQUAL mktg. booklet (students receive )DawnX Poster display1/30/06large and small posters - pic of Larry holding the iPOD (?)CaroleX Purchase Prizes1/30/06iPod, gift certificates (Nina-to get Amazon one) Dawn & Lauriex Mobiles2/1/06mobiles with LarryDawnX Tent signs2/1/06libraryLizX Connection2/3/06survey announcementJohnX Public access computers2/3/06wallpaper screen - posters Laurie/ Carole/ DawnX 2/6/06take the survey (ask Dawn to send to CE)Carole Postcards2/6/06Can we Hear You Now? - pic of iPod w/ info on backCaroleX Student postcards2/6/06iPod pic and message on backCaroleX Announce at BI sessions 2/6/06, ongoinglibrarian responsible for making announcementsAllx PowerPoint at BI sessions 2/6/06, ongoingCarole will create and presentation would run in a loopCarolex Provoc article2/8/06article written by staff writierDawnX

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Analysis of Your Data  Raw numerical data from the Core Questions, Local questions and demographics  Comments

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Library Staff Retreat July 18, 2006 Tower Hill +8:30 Arrive / Coffee, etc. +8:45Librainium GAME +9:45“The User is not Broken”; Blogs discussion +10:30 LibQUAL+ Committee report (Group 1) –We’ll draw straws for the order +11:15LibQUAL+ Committee reports (Group 2) +12:00Lunch / Walk the grounds +1:00 LibQUAL+ Committee reports (Group 3) +1:45Craft activity-- Making tiles--Come with some ideas for a 4” square, relating to Assumption, Libraries, etc. You can bring a picture, etc. to transfer to the tile if you like. +3:00Strategic Initiatives / Budget Planning discussion +4:00 (4:30?) See ya!

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Library Retreat  Presentations by 3 teams –Information Control –Library as Place –Affect of Service  All staff were involved

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Core Questions Summary 674 respondents

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Core Questions: Undergraduate 562 respondents

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Core Questions: Faculty 66 respondents

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Core Questions: Graduate 11 respondents

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Perceived : Desired Service Level (Means)

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College User Groups First Year

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Age Groups--Pie

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Information Control User Group Gaps

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Assistant Professor

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Associate Professor

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Age Groups—Gaps

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College General Satisfaction S1 I am satisfied with the way in which I am treated at the library S2 I am satisfied with library support for my learning, research, and/or teaching needs S3 How would you rate the overall quality of the service provided by the library?

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Superiority Mean by User Group Affect of Service

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College LibQual Comments  297 received  Major topic areas: –Mostly complimentary about the staff –Need more hours –Need more computers –Too noisy on the 1 st floor –Need more resources (books, databases) Business Sciences Theology  ATLAS-ti software

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Emmanuel d’Alzon Library Library Summit  October 4, 2006

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College Summit  Invited Faculty, Administrators and Student Government representatives  Reported on LibQUAL+ results  Had DINNER!  Broke into focus groups: –Collections –Library as Place –Access services –Technology  3 Questions: Like? Dislike? Suggestions for improvement? –Voted for 3 most desired improvements

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College The Assessment Loop Continues  We are now reporting out the results of the Summit  Planning more focus groups  Moving to other forms of library assessment –Information literacy –Collection analysis

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College It’s all about the BUZZ  LibQUAL+ data is extremely helpful  BUT—the buzz about the library has been the greatest benefit!

November 1, 2006 UMASS Boston Emmanuel d’Alzon Library Assumption College THANK YOU!  Questions?  Dawn Thistle