Teleworking Successful forManagers Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know? More than 197,000 employees (23% of the entire Central Texas region workforce) work within Austin’s Central Corridor Did you know? Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know? Austin ranks 4 th on the list of most congested metropolitan areas in the US (Source INRIX Traffic Scorecard Annual Report) Did you know? Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know? 6.4% of Austinites telecommute. Austin has the 3 rd largest population of telecommuters in the U.S. Did you know? Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know? Regular telecommuting has increased by more than 73 percent in the United States since Did you know? Copyright © 2015 The Thrival Company. All Rights Reserved.

Did you know? In a recent study by Stanford, telecommuting employees were 22 percent more productive than others. Why? Stanford – Speedier work – Fewer breaks – Fewer distractions, – Less stress, and – Reduced sick days Copyright © 2015 The Thrival Company. All Rights Reserved.

Millennials Did you know? Within the next 10 years, Generation Y will be almost ½ the workforce. Millennial employees today were 50% more likely to leave their jobs because they do not believe it is a “sound place to work.” Copyright © 2015 The Thrival Company. All Rights Reserved.

$$ Do you know why most organizations adopt telework? Copyright © 2015 The Thrival Company. All Rights Reserved.

OVER-INVESTMENT IN REAL ESTATE Most offices have a space utilization of 30-45% (Source: BOMA) Copyright © 2015 The Thrival Company. All Rights Reserved.

The average office worker costs a company $5K - $20K EACH YEAR to office them. Resources are getting more expensive (energy, water, materials) Copyright © 2015 The Thrival Company. All Rights Reserved.

What is telework? Copyright © 2015 The Thrival Company. All Rights Reserved.

Who Wins? Copyright © 2015 The Thrival Company. All Rights Reserved.

The Employee. Copyright © 2015 The Thrival Company. All Rights Reserved.

Focused? Copyright © 2015 The Thrival Company. All Rights Reserved.

VS Copyright © 2015 The Thrival Company. All Rights Reserved.

Who Else Wins? Copyright © 2015 The Thrival Company. All Rights Reserved.

The Company. Copyright © 2015 The Thrival Company. All Rights Reserved.

AT&T Intel IBM Cisco Oracle Nortel Devon Energy Microsoft Motorola Hewlett-Packard Qualcomm Nike Sun Microsystems Who teleworks? The Federal Gov’t Copyright © 2015 The Thrival Company. All Rights Reserved.

Higher morale. More productivity. Better customer service. Copyright © 2015 The Thrival Company. All Rights Reserved.

Employee Recruitment & Retention would choose telework Source: Canadian Telework Association % would quit for another job 43% over a salary raise that allows telework Copyright © 2015 The Thrival Company. All Rights Reserved.

DISASTER MANAGEMENT Copyright © 2015 The Thrival Company. All Rights Reserved.

$$ Copyright © 2015 The Thrival Company. All Rights Reserved.

So… Lots of Winners There is one more… But wait! Copyright © 2015 The Thrival Company. All Rights Reserved.

The planet. Copyright © 2015 The Thrival Company. All Rights Reserved.

Making It Work Success Strategies for TeleWork Copyright © 2015 The Thrival Company. All Rights Reserved.

Is it a good fit? Copyright © 2015 The Thrival Company. All Rights Reserved.

SET CLEAR EXPECTATIONS ESTABLISH CLEAR PROCEDURES Copyright © 2015 The Thrival Company. All Rights Reserved.

Clear and measurable goals Copyright © 2015 The Thrival Company. All Rights Reserved.

GET FEEDBACK Copyright © 2015 The Thrival Company. All Rights Reserved.

Performance issues? Copyright © 2015 The Thrival Company. All Rights Reserved.

 Expect a period of adjustment  Open, honest discussion  Get support  Revise if needed Copyright © 2015 The Thrival Company. All Rights Reserved.

No. 1 Employee Concern: Will telework jeopardize their chances for advancement as an employee? Copyright © 2015 The Thrival Company. All Rights Reserved.

A quick note about hotelling… IF YOU ARE REQUIRING TELEWORKERS TO MOVE INTO HOTELING ARRANGEMENTS, PLEASE ADD CONTENT HERE. Copyright © 2015 The Thrival Company. All Rights Reserved.

the hoteling community Copyright © 2015 The Thrival Company. All Rights Reserved.

HOME SWEET HOME? Copyright © 2015 The Thrival Company. All Rights Reserved.

What is provided in your hotel space? Insert here equipment provided. Copyright © 2015 The Thrival Company. All Rights Reserved.

WHY DO MANY MANAGERS HATE TELEWORK? We were never taught to manage the right way…. Copyright © 2015 The Thrival Company. All Rights Reserved.

WHY DOES TELEWORK OFTEN FAIL AT THE MANAGEMENT LEVEL? We don’t train managers and their teams to work mobile before they go mobile. Copyright © 2015 The Thrival Company. All Rights Reserved.

THE 7 POINTS TO MOBILITY TEAM SUCCESS (OR FAILURE) Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 1 NO DISCIPLINE OR STRUCTURE AROUND ROUTINE COMMUNICATIONS Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 2 NO CLEAR RULES AND BOUNDARIES Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 3 TECHNOLOGY INSUFFICIENT OR TRAINING ON TECHNOLOGY IS INSUFFICIENT Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 4 UNCOMMUNICATED EXPECTATIONS Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 5 UNREALISTIC EXPECTATIONS Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 6 HIGH LEVEL COMMITMENT IS MISSING Copyright © 2015 The Thrival Company. All Rights Reserved.

FAILURE POINT NO. 7 NO MEASURES OF SUCCESS Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 1 Pick the right teleworkers and the right jobs to do at home. Copyright © 2015 The Thrival Company. All Rights Reserved.

What parts of the job can be done at home? How many days per week? Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 2 All communication methods are decided and frequency specified. Copyright © 2015 The Thrival Company. All Rights Reserved.

How do we stay in touch? How often, in what format, who should be involved, what content? Copyright © 2015 The Thrival Company. All Rights Reserved.

What are the rules to keep playing field level? Example: Meetings – Everyone calls in for meetings. – Always a conference line assigned to all meetings. – Face-to-face meetings and time on predictable days. Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 3 Train, repeat. Team and Managers. Copyright © 2015 The Thrival Company. All Rights Reserved.

Train on mobility and train on technology Copyright © 2015 The Thrival Company. All Rights Reserved.

In the teleworkforce, Technology Rules (examples)! VPN Outlook Instant message Virtual Meetings Intranets VOIP Conference Calls Call Forwarding Does everyone know how to work everything they need to in order to stay in communication? ASSUME ‘NO’!!! Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 4 Figure out your expections (what you don’t like is a good place to start) Copyright © 2015 The Thrival Company. All Rights Reserved.

COMMUNICATE YOUR EXPECTATIONS TO THE TEAM INITIALLY AND ONGOING (IT WILL CHANGE) Anytime you get irritated with your teleworker – there is an expectation you have not communicated to them (or have and they are not meeting it so communicate it again) Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 5 Don’t jump in. Test the waters first. Pilots are good. You can grow bigger at anytime. Copyright © 2015 The Thrival Company. All Rights Reserved.

It’s o.k. to take baby steps 1 day per week, 2 days per week, etc. etc. etc. Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 6 Work towards as high level and visible support for your mobile team as you can obtain Copyright © 2015 The Thrival Company. All Rights Reserved.

MAKE THE CASE AND GET ALLIES Others data, Your data Copyright © 2015 The Thrival Company. All Rights Reserved.

SUCCESS POINT NO. 7 Be sure you are measuring and can demonstrate success. Copyright © 2015 The Thrival Company. All Rights Reserved.

WHAT INTERESTS MY BOSS FASCINATES ME. Be ready to always demonstrate your successes in their terms. Copyright © 2015 The Thrival Company. All Rights Reserved.

Let’s get started. Telework Program The Joining Copyright © 2015 The Thrival Company. All Rights Reserved.

INSERT THE STEPS HERE TO JOIN YOUR PROGRAM Copyright © 2015 The Thrival Company. All Rights Reserved.

Q&A Copyright © 2015 The Thrival Company. All Rights Reserved.

UTOPIA Join the [ORG] Telework Program. Contact Copyright © 2015 The Thrival Company. All Rights Reserved.

This presentation was created by Kate Krueger and Elizabeth Frisch from The Thrival Company. If you use this presentation in your own company, we request for copyright reasons that you acknowledge the content was developed by our organization as follows: “Content of this presentation was adapted from sample training materials provided by: The Thrival Company. Elizabeth Frisch, CXO m , o Kate Krueger, Client Relations Manager m , o Copyright © 2015 The Thrival Company. All Rights Reserved.