Telecom Management: Six Questions You Need to Ask Liz Carroll Manager – Legal Solutions

Six Questions 1.How do we manage our telecom environment today? 2.Where do we use manual processes or Excel? 3.What are we paying in relation to the market? 4.What skills and tools do we have in-house? 5.What are the different TEM business models available? 6.Who are the key stakeholders and what are their concerns? 2 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 3 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 4 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 5 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 6 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 7 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 8 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 9 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

1. How do we manage our telecom environment? 10 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

What’s next? We understand the model … what’s next? 2.Where do we use manual processes or Excel? 3.What are we paying in relation to the market? 11 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Sample Assessment 12 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential SOURCING Use multiple carries and vendors IT negotiates with carriers directly Limited time for benchmarking Review contracts every five years SERVICE Contact each carrier’s technical support line for trouble tickets Escalation procedures change frequently; causes delays PROCUREMENT IT staff places orders with carriers Testing and deployment is time consuming; we are not experts in this INVOICE MANAGEMENT & ACCOUNTING Accounting staff processes invoices, consults with IT on significant variations Code invoices manually to allocate costs Load each charge into AP INVENTORY MANAGEMENT Inventory is tracked in Excel – call carriers for technical specs and manually enter them into Excel Limited visibility and reporting BUSINESS INTELLIGENCE Create monthly high level report – hard to aggregate charges across carriers due to different nomenclatures Review trends, but limited knowledge to identify savings

Poll – What percent of incorrect telecom charges are in the carrier’s favor? 28% 50% 64% 85% 13 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Poll – What percent of incorrect telecom charges are in the carrier’s favor? 28% 50% 64% 85% 14 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential According to Gartner, 85% of incorrect telecom charges are in the carrier’s favor.

4. What skills and tools do we have in-house? 15 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Network architecture and design Contract negotiation Inventory, billing, and dispute analysis Project management of service implementations Technical support and escalation expertise Skills Inventory management Invoice management tool Cost allocation automation tool Business intelligence and reporting Tools

5. What are the different telecom management business models available? 16 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential PAY FOR TEM SOFTWARE Purchase license Monthly subscription PAY FOR PROFESSIONAL SERVICES Benchmarking services Carrier contract negotiations Historical bill audit Project management MACD support DISTRIBUTION/BPO Professional services and software subsidized by distribution of carrier services OR “TRADITIONAL” MODELS“EMERGING” MODEL

Poll: What is the cost of processing a telecom invoice? $25 - $30 $45 - $50 $65 - $70 $80 - $85 17 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Poll: What is the cost of processing a telecom invoice? $25 - $30 $45 - $50 $65 - $70 $80 - $85 18 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential According to Aberdeen, it costs $65 - $70 to process an invoice.

6. Who are the key stakeholders and what are their concerns? 19 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Telecom ITFinanceExecutive

Finance Cost savings – ROI Efficiencies in processes – Automated cost allocation – Automated AP posting – Electronic invoice approval – Streamlined invoice management Visibility and control – Trending reports – Forecasting and budgeting telecom management made simple 20

IT Cost savings – Free up IT budget for other projects Efficiencies in processes – Single portal to manage multiple carriers – Team augmentation – Specialized tools – Automated cost allocation – Streamlined invoice management Visibility and control – Centralized inventory management – Streamlined management of orders and trouble tickets telecom management made simple 21

Executive Cost savings – ROI Efficiencies in processes – Free up IT, procurement and finance resources for other core projects Visibility and control – Business intelligence across all phone and data services – Enables reconciliation of technology to spending – Improves accountability and visibility over major operating expense telecom management made simple 22

Next Steps 1.Evaluate your current environment using our assessment 2.Identify areas of improvement 3.Ensure you have the proper team in place to manage your telecom environment 4.Engage key stakeholders 23 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential

Contact 24 Telecom Management Made Simple © 2014 vCom Solutions Inc. Proprietary and Confidential Liz Carroll Manager – Legal Solutions