AIIF 2014 Motor Insurance & Claims Handling Workshop 20 June, 2014 Motor Insurance in Turkey : Attempts to increase profitability and regulatory changes Menekşe Uçaroğlu IUC

Content 1.Presentation of IUC 2.Motor Insurance in Turkey : Attempts to increase profitability and regulatory changes IUC

IUC is a management and Consultancy Services Group which operates in area of insurance business and is established to add quantifiable value to -Reinsurance -Claims -Product -Training Processes of Insurance Business We present our services via 4 different brand and company organisations IUC is based in Istanbul, Turkey and has a representative office in Bakü, Azerbaijan. IUC

o Technical Trainings o Events Organization o International CII Trainings o Management Consulting o Actuarial Consulting o Cost Containment Services for Insurance Industry o Marine&Aviation Loss Adjusting Services o International Recovery Services o Fire & Water Damage, Restoration Sevices o Dental Health Plan o General Health Plan o Eye & Ear Plan o Drug Plan o Consumer Plan o Psychological Consultancy Service o Dietician Consultancy Service IUC Insurance & Reinsurance Broking o Reinsurance Broking o Insurance Broking o Special Risks U/W IUC

CURRENT SITUATION OF MOTOR BRANCH IN TURKEY IUC

ATTEMPTS TO INCREASE PROFITABILITY & REGULATORY CHANGES BEFORE & AFTER 2000 IUC

BEFORE 2000 BASIC TARIFF PER MARK- MODEL NO SEGMENTATION NO RESERVE ANALYSIS – TRIANGLES NO ACTUARIAL STUDIES COMPULSORY TARIFF FOR MTPL BY GOVERNMENT NO FOCUS ON CLAIMS AUDITING NO FOCUS ON SUB-CONTRACTORS

IUC AFTER 2000 TARIFF PER MARK- MODEL – DRIVER – REGION ETC. SEGMENTATION STUDIES INTRODUCTION OF RESERVE ANALYSIS VIA TRIANGLES SET-UP OF NON-LIFE ACTUARIAL DEPARTMENTS FREE TARIFF FOR MTPL SET-UP OF CLAIMS AUDITING DEPARTMENTS SET-UP OF MOTOR LOGISTICS DEPARTMENTS FRAUDULENT CLAIMS COMMITTEE SET-UP OF INSURANCE INFORMATION CENTER SET-UP OF TRAMER – CENTRAL MOTOR CLAIMS SYSTEM NEW SUB-CONTRACTORS FOR SALVAGE, CLAIMS HANDLING, GLASS REPAIR, FRAUD DETECTION, CAR REPAIR …… INSURANCE COMPANIES’ REPAIR SHOPS PROJECTS WITH INTERNATIONAL ACTUARIAL COMPANIES REGULAR AUDITS BY TREASURY

IUC RECENT AGENDA BODILY INJURY CLAIMS IN MTPL

IUC RECENT AGENDA VEHICLE VALUE LOSS VALUATION

IUC RECENT AGENDA DIRECT SETTLEMENT

IUC RECENT AGENDA ARBITRATION SYSTEM

WHAT’S NEXT ? IUC

THANK YOU IUC