Home & Personal Care—NA Inventing the New World of Work !

“Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.” Peter Drucker

“If the rate of change inside the organization is not greater than the rate of change outside the organization, then the end is near.” Jack Welch General Electric

a radically new world of work

White-collarRevolution

4th information revolution BCMesopotamia 1300 BCChina 1450 ADGermany

Jeffery Holt

“The corporation as we know it, which is now 120 years old, is not likely to survive the next 25 years. Legally and financially, yes, but not structurally and economically.” Peter Drucker, Business 2.0 (08.00)

“Destructive” Entrepreneurs/Global Competition The Five-Sided Pincer Movement

“White Collar Robots” The Five-Sided Pincer Movement

THE INTERNET! [E.g.: GM + Ford + DaimlerChrysler] The Five-Sided Pincer Movement

Global Outsourcing [E.g.: India, Mexico] The Five-Sided Pincer Movement

Speed!! The Five-Sided Pincer Movement

New Work: Core Model White Collar Revolution

employee engagement Not Engaged Engaged Actively Disengaged 55% 26% 19% Source: Gallup Journal

Talent White Collar Revolution New Work: Core Model Ideas Speed

Talent White Collar Revolution Brand You New Work: Core Model Ideas Speed WOW! Project Professional Service Firm

enterprise culture trusting daring passionate dynamic

To Lead: to go, to travel, to guide

“Leadership appears to be the art of getting others to want to do something that you are convinced should be done.”

Venturers Wanted! Venturers Wanted!

PERSONAL BEST LEADERSHIP EXPERIENCE

the five practices of exceptional leaders Challenging the Process Inspiring a Shared Vision Enabling Others to Act Modeling the Way Encouraging the Heart Source: Kouzes and Posner, The Leadership Challenge

Search for challenging opportunities to change, grow, innovate and improve. Experiment, take risks, and learn from the accompanying mistakes. Challenging the Process

Rule #1: Never accept an assignment as is.

70,000 + case studies Over the last 13 years we have asked over 70,000 business professionals to tell us about their personal best leadership experience. Virtually one hundred percent of them told us about a project they were part of. Projects are the birthplace of leaders and leadership.

WOW!Projects

Customer Service to Customer Experience

What does Harley Davidson sell?

“What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.” Harley exec, quoted in Results-based Leadership

Envision an uplifting and ennobling future. Enlist others in a common vision by appealing to their values, interests, hopes and dreams. Inspiring a Shared Vision

Strengthen others by sharing information and power and increasing their discretion and visibility. Foster collaboration by promoting cooperative goals and building trust. Enabling Others To Act

Set the example for others by behaving in ways that are consistent with your stated values. Achieve small wins that promote consistent progress and build commitment. Modeling The Way

“Are You the change you want to bring about?” Gandhi

_____Ambitious _____Broad-minded _____Caring _____Competent _____Cooperative _____Courageous _____Dependable _____Determined _____Fair-minded _____Forward-looking _____Honest _____Imaginative _____Independent _____Inspiring _____Intelligent _____Loyal _____Mature _____Self-controlled _____Straightforward _____Supportive Characteristics of an Admired Leader

13% Ambitious 40% Broad-minded 23% Caring 63% Competent 28% Cooperative 29% Courageous 32% Dependable 17% Determined 49% Fair-minded 75% Forward-looking 88% Honest 28% Imaginative 5% Independent 68% Inspiring 40% Intelligent 11% Loyal 13% Mature 5% Self-controlled 33% Straightforward 41% Supportive Modeling The Way

Desired Characteristics of a Leader Honest Forward-looking Inspiring Competent

Source Credibility Trustworthiness Expertise Dynamism

Recognize individual contributions to the success of every project. Celebrate team accomplishments regularly. Encouraging the Heart

The Five Practices of Leaders Challenging the Process Inspiring a Shared Vision Enabling Others to Act Modeling the Way Encouraging the Heart

The Work Matters!

People they have loved. Great work they have done.

Home & Personal Care—NA Inventing the New World of Work !

High growth companies actively focus on the needs of employees and customers as well as shareholders. They expect leadership and involvement from people at all levels. They produced these dramatically different results over 11 years compared to low adaptive cultures. leadership & involvement John Kotter & James Heskett Harvard University Low Growth High Growth Growth Cultures Cultures Revenue 166% 682% Employment36% 282% Stock Price 74% 901% Net Income 1% 756%

Average Percentage Increase 10-year elapsed time Stock Price *From Kotter, J.P., & Heskett, J.L. (1992). Corporate Culture and Performance. New York: The Free Press. 900% Growth In Stock Price “Stock Price of companies perceived to be ‘well led,’ creating cultures of adaptation, grew 900% versus 74% for companies perceived to lack ‘good leadership.’” effective leadership drives performance

25% More Revenues “25% more revenues, goods or programs were produced by organizations achieving high levels of leadership competency.” *From a study done in 1996 with Dr. Carl Larsen, University of Denver, based on data from more than 2,000 managers in 12 companies across a variety of market sectors. 25% more revenues Revenues Average Percentage Increase

learning to lead – 3 studies Sources: Center for Creative Leadership Kouzes and Posner Honeywell

WOW ! factor

Inventing the New World of Work White Collar Revolution our vision... Because we are in the middle of a... Five Transformations Which requires... The Work Matters ! Because...

“Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.” Peter Drucker

system-wide leadership development

inventing the new world of work requires

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“The mastery of the art of leadership is the mastery of the self. Ultimately, leadership development is self-development.” Kouzes and Posner The Leadership Challenge