1. Regional Workforce Development Summit 2002

2. The 4th information revolution... 3000 BCMesopotamia 1300 BCChina 1450 ADGermany

3. Renaissance

5. Leadership! We are in the middle of a 15 year process the will eliminate or dramatically change ninety percent of all white collar jobs.

6. 1 day in 2001 = Year’s trade in 1949, global calls in 1984. Source: Charles Handy, The Elephant and the Flea

7. Uncertainty: We don’t know when things will get back to normal. Ambiguity: We no longer know what “normal” means.

8. prior 900 years 1900s: 1 st 20 years > 1800s 2000: 10 years for paradigm shift 21 st century: 1000X tech change than 20 th century (“the ‘Singularity,’ a merger between humans and computers that is so rapid and profound it represents a rupture in the fabric of human history”) Ray Kurzweil

9. E-DMV Retinal Scan ID Eye Test License Vending

11. We Are In A Brawl With No Rules!

12. “The corporation as we know it, which is now 120 years old, is not likely to survive the next 25 years. Legally and financially, yes, but not structurally and economically.” Peter Drucker, Business 2.0 (08.00)

13. “There’s going to be a fundamental change in the global economy unlike anything we have had since the cavemen began bartering.” Arnold Baker, Chief Economist, Sandia National Laboratory

14. “It used to be that the big ate the small. Now the fast eat the slow.” Geoff Yang, IVP/ (Institutional Venture Partners)

15. White-collarRevolution

16. Technology Vs Social Systems

17. “OK... Enough!, So What do I Do”

18. Leverage

19. Bench Strength

20. Venturers Wanted!

22. “What’s in the shortest supply now are great teams led by great leaders.” John Doer, venture capitalist

23. Characteristics of an Admired Leader _____Ambitious _____Broad-minded _____Caring _____Competent _____Cooperative _____Courageous _____Dependable _____Determined _____Fair-minded _____Forward-looking _____Honest _____Imaginative _____Independent _____Inspiring _____Intelligent _____Loyal _____Mature _____Self-controlled _____Straightforward _____Supportive

24. Characteristics of an Admired Leader 13% Ambitious 40% Broad-minded 23% Caring 63% Competent 28% Cooperative 29% Courageous 32% Dependable 17% Determined 49% Fair-minded 75% Forward-looking 88% Honest 28% Imaginative 5% Independent 68% Inspiring 40% Intelligent 11% Loyal 13% Mature 5% Self-controlled 33% Straightforward 41% Supportive

25. Characteristics of an Admired Leader Honest Forward-looking Inspiring Competent

26. Characteristics of an Admired Leader Trustworthiness Expertise Dynamism

27. Projects 70,000

28. Alignment

29. Four fatal assumptions. 1.Understand 2.Agree 3.Care 4.Take appropriate action

30. The biggest problem with leadership communication is the illusion that it has occurred. The biggest problem...

31. CIO Magazine “The State of the CIO” Report Survey of 500 CIOs and CTOs

32. “The State of the CIO” The personal skills most important for CIO success Effective Communication Understand Business Process and Ops. Strategic Thinking and Planning Thorough knowledge of technical options Negotiations skills Ability to influence/salesmanship Technical proficiency 70% 58% 46% 31% 19% 17% 10% CIO Magazine Research: The State of the CIO, 2002-2003

33. "Of all management problems, at least 60% are the result of faulty communication.“ Peter Drucker

34. Leaders must communicate a million complicated things when they fail to communicate a few simple profound ones.

35. WOW Projects!

36. ... miles of slack in the system

37. “The high-impact project is the gem... the nugget... the fundamental atomic particle from which the new white collar world will be constructed and/or reconstructed. Projects should be, well, WOW!” Tom Peters The Project 50

38. WOW! Project Nuggets The Reframe Small ideas get Bigger Quick Prototyping Slow results get Faster

39. WOW! Project Nuggets The Reframe Small ideas get Bigger

40. Rule #1: Never accept an assignment as is.

41. “The problem is never how to get new, innovative thoughts into your mind, but how to get old ones out.” — Dee Hock

42. Do you have a to don’t list?

43. WOW! Project Nuggets Quick Prototyping Slow results get Faster

44. WOW!Projects

45. BIBO

46. “The ‘surplus society’ has a surplus of similar companies, employing similar people, with similar educational backgrounds, coming up with similar ideas, producing similar things, with similar prices and similar quality.” Kjell Nordstrom and Jonas Ridderstrale, Funky Business

47. “Once an enterprise understands what the brand is all about, it gives direction to the whole enterprise. You know what products/services you're supposed to make and not make. You know how you're supposed to answer your telephone. You know how you're supposed to package things. It gives a set of principles to an entire enterprise.” Shelley Lazarus, Chairman Ogilvy and Mather

48. companies that get it

49. What does Harley Davidson sell?

51. “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.” Harley exec, quoted in Results-based Leadership

53. Jack Welch Question: What is the primary difference between the top 20% and the middle 70%. Answer: “Passion, they care more, they want to win more. Passion. It’s always the difference. Passion”

54. In Chess What Makes a Grand Master? IQ? Spatial Reasoning Ability?.... passion

55. there is no chance, no fate no destiny that can circumvent, hinder or control the firm resolve of a determined soul Ella Wheeler Wilcox

56. www.tompeters.com boydclarke@tompeters.com 2002