Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Architecture> Voice servers, database, disk array, redundancy, administration.

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Presentation transcript:

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Architecture> Voice servers, database, disk array, redundancy, administration

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Runtime monitor> All events on system displayed, administrator tool

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Runtime monitor> Channels and actual status (message playing, idle, idle, idle)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) IVR Editor> Graphical GUI of the application generator> simple to use the power

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Statistic Console> Data presentation> Customer can it have on one click of mouse

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Statistic Console> Data presentation> Graph and Export to XLS

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) ACD Setup> Agents> Username, password and other data

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) ACD Setup> Campaigns (ACD Queues)> Queue length, waiting time, music

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) ACD Setup> Matrix> Agents to campaigns, online monitor (waiting, talking, pause)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) ACD> Client> Call from list (ready/pause/info/call/mute/conference/sms/ )

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Dealer login> Base form

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Dealer> List of customer accounts (edit, delete, insert)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> User> Card (change pin, edit list of phones, list calls done)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> User> Phones (Number – CLI, Description)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> User> Calls (date, destination, duration, evaluated price)

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Administrator Tool> Users, cards (accounts), calls, tariffs

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Administrator Tool> Users, cards (accounts), calls, tariffs

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Administrator Tool> Users, cards (accounts), calls, tariffs

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Call progress> Actual price, connection time limit, billing

Davos® Telecom Server All-In-One Solution (IVR,ACD,Billing) Online Billing> Call progress> Actual price, connection time limit, billing