1. Easy way to do Activation & Recharge through WEB
Sun direct
Presents
OEA (OBRM Easy Access)
Easy way to do Activation & Recharge through WEB

2. About OEA
OEA is a web based interface to perform activates like Activation/ Recharge and many more. To start of we are launching Activation and Recharge through OEA.
OEA is a very user friendly Web based interface which is similar to your Yahoo or Gmail. Basic computer operational knowledge is more than enough to work with OEA.
This Service is introduced to Save your valuable Time, Money and Manpower.
Basic requirement to use this service. One should have a PC with 512 KBPS internet service and a Unique User Name and Password.
This is a process to Queue up activations in server (not a online activation) . The Turn around time for one activation is 30 Minutes.
This is a single page operation unlike our Self care.
The URL to connect OEA are

3. Activation & Recharge
Process through OEA

4. Activation Process
Each Disty will be provided with Unique Login ID and Password to work with OEA.
Following details are mandatory to Perform a activation in OEA.
Complete Name (First and Last Name) and Address of the customer.
SAF number.
Device details.
Smart Card number.
Set top box number.
Activation Voucher Pin number (1250).
Top-up Voucher Pin number (499/999).
Basic plan of the customer.
Your Distributor code.

5. Enter your Unique login and Password
Login page of OEA

6. Please key in you Correct User name and password
OEA incorrect Login

7. After successful login

8. OEA Menus Home Load Activation Successful Activations
To Come to the Main Menu
Load Activation
This is the page where we load or Feed in Customer information into system for activation.
Successful Activations
After processing the request, all the Successful activations will be listed in this page.
Failed Activations
After processing the request, all the unsuccessful or failed activations will be listed in this page.
Online Top-Up
This is the page where we do Top-Up for the existing customer account.

9. Procedure to Load activaiton

10. Load Customer Information
Customer Details
Fist name and Last name are mandatory.
Complete address of the customer.
After entering pin code and click Find! Button State / City information are automatically display
Activation Details
Key in Device details of the customer
STB, SC, Installation Voucher, Top up Voucher, DT-Code
Click Validate! Button. Which will check the details in the back end and the device details are correct you will get a Valid message or you will get error on the screen.
Possible Error

11. Load Customer Information… Contd…
Ticket details
Installation / Agreement :
Agreement number is nothing but SAF number which is mandatory.
Solution and Notes:
Please mention the basic plan selected followed by Exec name (Person who is performing the activity)
Installation / Installation :
Click Submit to upload the data for activation in Queue.
Note : This screen will not tell us the status of Activation

12. Procedure to Recharge

13. Recharge Process
This Process enables the Disty to recharge accounts of Sun direct Customers across the Country.
Following details are mandatory to Perform a Recharge in OEA.
Smart Card number.
Top-up Voucher Pin number.

14. Top-Up Screen OEA Top-up Engine Key in the Valid SC number
Key in the Top-Up Voucher Pin Number.
please type the characters you see in the image below.
Click the Top-Up button to get the Top-Up done successfully.
Top-Up Screen 14

15. Procedure to view successful unsuccessful (Failed)activation
and
unsuccessful (Failed)activation

16. Procedure to view successful and unsuccessful (Failed) activation
Following are key points while generating the Successful and Failed Activation Report.
Start date and End date should be in MM-DD-YYYY format.
Start date should be lesser than the End date.
Generate for limited days for faster result.
One page of the report will have 10 details

17. Error during report generation
If the Start date or End date are not keyed in correctly or
in correct format you will get this error
Error during report generation

18. Procedure to view successful Activation Activation Succeeded List .
Successful page of
Activation Succeeded List .

19. Procedure to view Failed Activation Activation Succeeded List .
Successful page of
Activation Succeeded List .

20. Any Questions???

21. Thank you!!!

22. Possible Error while Click Validate tab
Go back
STB Associated with other Services
STB Activated to some other Customer
Smart Card Associated with other Services
Smart card Activated to some other Customer
Top up Voucher Associated with other Services
Top up Voucher Activated to some other Customer
Activation Voucher Associated with other Services
Activation Voucher Activated to some other Customer
STB Doest not exist
STB Does not exist in the system, Contact ASM
Smart Card Doest not exist
Smart card Does not exist in the system, Contact ASM
Top up Voucher Doest not exist
Top up Voucher Does not exist in the system, Contact ASM
Activation Voucher Doest not exist
Activation Voucher Does not exist in the system, Contact ASM
Distributor/Dealer ID incorrect, cannot activate
Check the DT code
No Dealer/ Distributor associated with Voucher Cannot activate
Voucher is not mapped to the DT code, contact ASM
Distributor ID on Set top box and Smart card do not match cannot activate
Set top Box and Smart Card not mapped to the same DT code contact ASM