Update to RMS September 1 st, 2015. RMGRR129 – Revision to Customer Rescission Completion Timeline Timely execution of a customer rescission after completion.

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Presentation transcript:

Update to RMS September 1 st, 2015

RMGRR129 – Revision to Customer Rescission Completion Timeline Timely execution of a customer rescission after completion of a switch transaction.  Gaining CR submits timely Rescission MT  Losing CR is provided two (2) Business Days to ‘agree’ and transition the Rescission MT  Losing CR shall submit the appropriate back-dated Move-In transaction (BDMVI) within another (2) days of the TDSP updating the MT status to “ready to receive” UPDATE –  TAC to review for final approval  If approved, language will be grey-boxed in RMG in September with grey-box removed 10/1/2015 to align with the effective date

RMGRR Draft – Clarification of Inadvertent Gain Valid/Invalid Reject Reasons Minimize confusion of valid reject reasons to improve the resolution time for Inadvertent Gain MarkeTraks.  Previous language stated “ The customer has entered in multiple, valid contracts regarding the same ESI ID(s)”  CRs are interpreting and rejecting MTs utilizing the approved valid reject/unexecutable reason (c) “Losing CR has confirmed Customer’s intent to change REPs”  This leads to various MTs being rejected and the gaining CR with balances for which they may not be able to collect.  Proposed changes will minimize “bad actor” behavior and “gaming” of the system by customers.

Inadvertent Gain Reporting – Impact by REP  Reviewed current reporting metrics by ERCOT listing top 10 REPs impact by volume  Also desire visibility into percentage of IAGs & IALs to overall transactions by REP  Creating buckets by # enrollments  low, medium, and high  Accompanied with respective percentages  Represented graphically  Review and finalize format of reports

  _ ppt _ ppt  e_ ppt e_ ppt  e_ ppt e_ ppt  e_ ppt e_ ppt   aining_FINAL.ppt aining_FINAL.ppt   SubTypes Quick Reference v2MarkeTrak SubTypes Quick Reference v2  Link to IAG/Rescission training: IAG TrainingMarkeTrak IAG Training  User Guide  Bulk Insert Templates  MarkeTrak Workflows  MarkeTrak Tips and Tricks  MarkeTrak API WSDL/XSD Also direct link from MarkeTrak tool

SubTypes Quick Reference v2MarkeTrak SubTypes Quick Reference v2

Next Meeting: Tuesday, September 15th 2:30 – 4:00 pm After RMTTF meeting ERCOT Met Center Agenda Items: RMGRR Draft – Clarification of Inadvertent Gain Valid Reject Reasons ERCOT API SLA Metrics Follow up on reporting for IAG statistics