May 2011 Cost Savings October 2011

Reduce staff by a total of 1,200 Reduce facilities by 135 Reduce fleet equipment by 740 pieces Outsource when needed for design, training, research, major pavement treatments, sign production and maintenance of fleet Updated district boundaries Reduce middle managers and supervisors MoDOT’s Bolder Five Year Direction

Management and supervisor positions in salary grades have been implemented. As of September 15 th, there has been a reduction of 655 salaried positions. To reach our target 5,106 employees, we need to reduce by an additional 541 employees. MCS FTE = 94. Our goal is 78 FTE. MCS is currently at 82. All non-supervisory salary positions are being filled competitively starting in October through May Next step is layoffs starting in the Fall of 2012.

Quarterly IFTA Postcards Savings = $46,157 Missouri Cost Savings IFTA Auto Renewal Savings = 20,271 Online Tax Return Enhancements & Upload Capability Savings = $16,000

IRP E-Filers and quarterly postcard reminders Savings = $45,000 Missouri Cost Savings Add jurisdiction opened to outside user Online 72-Hour Trip and Fuel Permits Telecommuting and Cube Sharing

Nevada Cost Saving Efficiency Ideas Utilities - Technology Supplies - Postage Video - Conferencing Transportation -Telecommuting

Oklahoma Cost Savings Early Out Retirements Reduced FTE’s Remote Audits

Kentucky Cost Savings Twice annually, use district offices Schedule audits in a one week period within a 30 mile radius Sample periods are requested and received in advance of field appointments 10 auditors average 4-5 audits in a seven time slot period from Mon PM – Friday PM Kentucky spends an average of $5, for travel expenses and assess an average of $80, during their blitz. Kentucky also completes IRP and Weight Distance Tax Audits if applicable.

West Virginia Cost Savings Paperless Audit Quebec Cost Savings Desk Audits eliminated one FTE Less vehicle usage and less overnight lodging

IFTA Carrier Manual is available online IFTA Carrier Manual is available online IFTA Desk Audits IFTA Desk Audits Resulted savings are from less vehicle usage and less overnight lodging Resulted savings are from less vehicle usage and less overnight lodging Ontario Cost Savings

MCS serves more than 25,000 customers MCS serves more than 25,000 customers $145.6 million collected and distributed 330,000 permits and credentials a year 330,000 permits and credentials a year Thousands of inspections and safety investigations annually Thousands of inspections and safety investigations annually Missouri Quick Facts Missouri Quick Facts

MCS Compliance Communication Center Know your customer… Web system shows a customer snapshot of all customer program activity Single overall customer status (including OOS and verification of status of USDOT number) Cross trained 75% of agents to assist customers in all programs Continuous feed-back from customers to improve service 60 to 76% customers file on-line within various programs Half of OSOW permits issued without agent intervention

Partnerships with motor carriers, associations, other states and federal agencies Partnerships with motor carriers, associations, other states and federal agencies

Questions? “I am really envious of the way Motor Carrier Services gets things done.” - Rusty, D&D Sexton, Inc. It’s Personal: Transportation is more than roads and bridges and projects. It’s your connection to safety, work, business, family and better government.