Moving From Expectations to Performance Standards

Human Capital Support Performance Team

Learning Objectives Support Employee Evaluations – Process Overview Coaching to higher performance – GROW Model On-line tools – Conference forms

What is Different this Year? Evaluation of direct reports – Observations – Holding employees accountable for performance – New Performance Management System for Support Employees

Non-Instructional Employees

Non-Instructional Employees DO Impact Student Achievement

The Process December March May Evaluation Training for Principals November 27 th, 2012

Delivering Students a World-Class Education Student Achievement

Coaching to Higher Performance Provide Effective Feedback Using the GROW Model

Has This Ever Happened to You? Joe has been the Assistant Custodian at your school for seven years. He has come to you, expressing his interest in becoming the Custodian, when the current one retires at the end of the school year. Even though he has never been formally evaluated, you have been satisfied with his work thus far.

Agree on topic for discussion Set long-term aim if appropriate Offer specific examples of feedback Avoid irrelevant history Cover full-range of options Offer suggestions carefully Ensure choices are made Commit to action Define timing Agree on support Way Forward Employee The GROW Model

Establish the Goal: – Define and agree on the goal or outcome to be achieved – Guide your employee to ensure the goal is specific, measureable, and realistic “Who, what, when, and how often?” “What is the effect or result of that?” Set Your Goal

Ask your employee to describe their current reality: – As employee begins to tell current circumstances, the solutions may emerge “How will you know that you achieved that goal?” “How will you know the problem is solved?” Examine Current Reality

Generate as many good options as possible – Offer your own solutions, but let your employee generate as many of his/her own ideas FIRST! “What could be your first step?” “What if this or that barrier were removed?” “What are the benefits or drawbacks of each option?” Explore the Options

Time to Commit! – Help employee to commit to a specific action – Specific action commitment helps employee establish motivation and will “What actions are you committed to taking to accomplish this?” “What is the timeline for these actions?” “How can I support you? Establish the Way Forward

GROW The GROW Model Additional Resources

Online Tools

JPPSS Conference Form

Wrap Up Support Employee Evaluations – Process Overview Coaching to higher performance – GROW Model O n-line tools – Conference forms

Delivering Students a World-Class Education Student Achievement