Teamwork and Problem- Solving Skills Chapter 4

Terms to know Team Quality Functional team Cross-functional team Self-directed team Norm Goal Gantt chart Problem Problem solving Criteria Constraint Brainstorming Compromise Consensus Conflict

Teams in the Workplace Companies are using teams to help solve problems and increase productivity in the workplace.

Pros of the Team Approach Creative & better decisions Research can be gathered much more rapidly Team members are more likely to make plans work

Cons of the Team Approach Take more time to come up with decisions Personality Clashes Some teams may never fully develop which caused lack of production

Role of the Team in the Workplace Functional Teams – all members have similar skills & expertise Cross-functional Teams - workers from different areas within the company Multifunctional Teams – all members have been cross-trained, so everyone knows how to do the same job

Stages of team development Forming – coming together Storming – debates arise Norming – work together & leader is formed Performing – members are committed to its purpose

Characteristics of an Effective team Shares Leadership Rotates Team Roles Stays Focused Works for the Common Good

Team Roles Leader – sets the agenda Encourager – inspires Taskmaster – keeps the team focused Critic – questions Recorder – keeps detailed notes

Staying focused in the team Humor Taking a Break Listing goals