@CareOptionsAU #BeingHome2025 Have You Got The Right Workforce? A case study of Community Care Options’ workforce planning response to sector reforms

@CareOptionsAU #BeingHome2025 Areas of focus Who we are? What fuelled our need for change? What were our challenges? What were our processes? What were our key considerations and outcomes

@CareOptionsAU #BeingHome2025 Who are we? Created in 1990 and incorporated in 1996 Not-For-Profit Services 3 Local Government Areas Supports approximately 700 clients at any given time Delivers approximately 6000 services per fortnight Employs 170 staff Funded through the Department of Social Services, Ministry of Health and Family and Community Services Ageing, Disability and Homecare

@CareOptionsAU #BeingHome2025 Why change? Changes being made in social and political systems Increased competition Funding uncertainty required more efficient resource management Future business dependent on need to promote self as both provider of choice and employer of choice Acknowledgement of the various understandings held by clients in relation to what reform truly meant for them The need to support clients to understand the reality of service provision, staff management, legislative and organisational constraints Acknowledgment that our means of engaging staff was ineffectual and would be a barrier to managing reforms

@CareOptionsAU #BeingHome2025 What were our processes? Workforce Development Plan Environmental Scan Existing Work Force Profile Future Workforce View Analysis and Targeted Future Closing the Gaps – Training and Development Plan

@CareOptionsAU #BeingHome2025 What were our strategies? Skills and Interest Audit Workforce Diversification Values Based Recruitment Education Redesign

@CareOptionsAU #BeingHome2025 Questions?