1. Colac Otway Disability Accommodation Inc. Our Core Business is to provide accommodation and support services to people with a disability and their families who reside in the Colac Otway Shire. Our Values Respect, Integrity, Empowerment, Honesty, Independence Our Mission CODA is committed to providing a range of quality, community based residential support programs which are flexible, accessible, affordable and safe while promoting each client’s independence and value as a member of the community.

2. Changing environments: Funding and policy contexts - NDIS, Victorian State Disability Plan Ageing clients + ageing workforce Increased local economic pressures Opportunity for growth but increased competition

3. Workforce Capability Framework - How did we use it? Strategic Planning Process Preparation for introduction of Disability Care Review of our position descriptions ready for external audit

4. Workforce Capability Strategic planning group exercise Which capabilities will be important in introducing Disability Care? What do we do currently that demonstrates these capabilities? What capabilities might need further development?

5. Workforce Capability - what Capabilities will we need? We identified: Communication Quality of service provision Partnerships and Collaboration Financial Management & OH and S Reflective Practice – a learning environment Professionalism

6. Workforce Capability - What do we do now? Knowing our clients and giving them choices; good listeners, good observers Mentoring of staff – giving space to think outside the square Regular communication Thorough planning

7. Workforce Capability - What needs further development? Technology More individual opportunities for clients Multi-skilling of staff (including increased knowledge of issues related to ageing) Staff understanding of financial considerations Communication – even better sharing of information between clients, staff members and families

8. Workforce Capability outcomes Robust Position Descriptions Enhanced with new Key Performance Indicators Board Position Descriptions and Induction Manual developed Supervisor/manager Induction manual in progress

9. Workforce Capability outcomes Some examples of PD’s: Change management: Maintains a positive approach to change and adapts to new or different ways of working. Multi-skilling: Takes advantage of opportunities for learning and growing skills Partnerships: Works collaboratively with other organisations in formal and informal partnerships to achieve client outcomes Advocacy: Actively listens to colleagues and clients and passes on relevant information accurately and appropriately

10. Workforce Capability outcomes Culture that embraces change Improving opportunities for both clients and staff Service expansion Measured growth Embracing possibilities – social enterprise